ISP Quality & Records Manager

ServiceSource, Inc.; Lorton (VA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health coverage

Disability & Life Insurance

403(b) plan

Flexible Spending Account

Health Savings Account

Employee Assistance Program

Wellness Program

Tuition Assistance

Generous PTO

Job summary

ServiceSource, Inc. in Virginia is seeking a Quality Improvement Manager to oversee ISP processes and ensure compliance with internal and external standards. You will review service quality, documentation, and outcomes for participants served.

Responsibilities include coordinating person-centered planning, monitoring ISP records, facilitating referrals and transitions, and training staff on documentation. Strong analytical and communication skills required.

Qualifications

• Bachelor's degree required in a related field.
• Master's degree preferred in related field.
• Three years of work experience in developmental disabilities.
• Must obtain relevant trainings and background checks as required by Virginia DBHDS.

Responsibilities

• Coordinate and participate in ISP planning based on individuals' preferences.
• Maintain and monitor participant records for accuracy and compliance.
• Coordinate referrals, admissions, transfers, and discharges and participate in outreach events.
• Review progress and data collection to assure service quality and staff training on documentation.

Skills

People skills

Communication

Problem solving

Detail-oriented

Teamwork

Independent work

Behavioral interventions

Education

Bachelor's degree in a related field

Master's degree in related field

Tools

Microsoft Office

Job description

ServiceSource, Inc. in Virginia is seeking a Quality Improvement Manager to oversee ISP processes and ensure compliance with internal and external standards. You will review service quality, documentation, and outcomes for participants served.

Responsibilities include coordinating person-centered planning, monitoring ISP records, facilitating referrals and transitions, and training staff on documentation. Strong analytical and communication skills required.