Support Plan Manager for Disability Services

ServiceSource Inc; Springfield (VA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

ServiceSource Inc. seeks a Quality Improvement Manager to oversee the Individual Support Plan process and ensure compliance with internal policies and external regulations.

The role involves coordinating funding documentation, ISP entries, and WaMS approvals while supporting staff in delivering high‑quality services to participants. The position requires collaboration across program teams, evidence‑based feedback, and ongoing staff training on documentation standards in a respectful, inclusive

Qualifications

• Bachelor's degree in a related field required.
• Master's degree in a related field preferred.
• Three years of experience in developmental disabilities or similar field.
• Must pass DBHDS fingerprinting and background check.
• Must pass ODD assessment and competencies.

Responsibilities

• Coordinate documentation of participant funding and ISPs to ensure accurate billing.
• Facilitate referrals, admissions, transfers, and discharges; engage with community partners and plan tours and assessments.
• Review progress and data collection; advise on strategies and ensure quality across programs.

Skills

People skills

Communication

Detail‑oriented

Independent worker

Microsoft Office

Education

Bachelor's degree in related field

Master's degree (preferred)

Tools

Microsoft Office

Job description

Job Summary

Quality Improvement Managers are responsible for procedures related to the Individual Support Plan process for all participants served by the agency. They review the quality of services provided to individuals served and documentation for compliance with internal and external standards and regulations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

Primary Duties

• 30% Coordinate with program and administrative staff to assure current and accurate documentation of participant funding, including SIS scores, entry of Waiver ISPs into WaMS, approval of Waiver services in WaMS, and CSB authorization forms; these responsibilities help to ensure accurate billing and reimbursement.
• 25% Coordinate and facilitate referrals, admissions, transfers, and discharges: participate in agency’s outreach events and community partner events, including occasional evening and weekend activities; schedule and conduct tours; schedule and facilitate assessments and participants’ transitions; obtain and monitor intake and discharge documents.
• 20% Review, consult with staff, and provide feedback on individuals’ progress, strategies, methodologies, and data collection to assure quality of services in the community as well as at program sites; monitor development and implementation of plans and protocols by behavior analysts, nurses, occupational therapists, physical therapists, and speech/language pathologists.
• 15% Maintain and monitor the quality of participant records, in compliance with all applicable regulations. Current and closed participant records incl. ISPs, quarterly progress reviews, and daily documentation will be reviewed regularly for accuracy, completeness, and timeliness of entry. Develop and conduct staff trainings on documentation standards.
• 10% Additional Responsibilities: serve as member of the Records Review Committee; supervise and facilitate preparation of participant records for external reviewers; serve as liaison with external reviewers during on‑site reviews; represent the agency during outreach and other events; perform site‑specific duties as assigned (e.g., ROD completion, IEE reviews); perform other responsibilities as assigned.

Qualifications

• Bachelor’s degree in a related field.
• Preferred: Master’s degree in a related field.
• Three years of work experience in the field of developmental disabilities.
• Required training in Root Cause Analysis and any required credentials related to DBHDS Serious Incident Reporting.
• Must pass the State of Virginia DBHDS fingerprinting and criminal background check.
• Must pass the ODD (Orientation to Developmental Disabilities) assessment and competencies.

Knowledge, Skills, and Abilities

• Ability to relate well to people at all organizational levels.
• Proficiency in Microsoft Office and familiarity with corporate‑specific programs and software.
• Ability to solve practical problems and adapt to new information and guidance quickly.
• Excellent verbal and written communication skills.
• Detail‑oriented and capable of carrying out work with high accuracy.
• Ability to work independently and as part of a team.
• Knowledge of behavior intervention principles.

Physical Demands

The employee is required to sit, talk, and hear; walk within an office setting; occasionally lift or move office products and supplies up to 50 pounds. Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus.

Work Environment

The noise level is usually quiet.

Benefits

• Health coverage (medical, dental, vision) for employee and family.
• 100% company‑paid disability, life, accidental death & dismemberment insurance.
• 403(b) retirement plan with company match up to 3% of contribution.
• Flexible Spending and Health Savings accounts.
• Employee Assistance Program and Wellness Program.
• Tuition assistance.
• Paid time‑off program increasing with tenure.

Legal and Compliance Information

We are an Equal Employment Opportunity Employer and an E‑Verify Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. All employment positions require a pre‑employment background check. We are a 501(c)(3) organization and maintain a pay‑transparency policy stating that employees will not disclose compensation unless required by law.