ISP/OSP Technician

Eightelevengroup; Phoenix, Northern (AZ, KY); Hybrid; USD 44,000 - 52,000; Full time

Benefits offered by this job

Weekly paychecks

Medical, dental, and vision benefits

Potential for permanent employment

Overtime eligibility

Job summary

Eightelevengroup is seeking an ISP Field Technician for a 6-month contract-to-hire role based in Phoenix, AZ. This hybrid, primarily field-based position includes one remote/home office day per week for reporting and administrative tasks.

Overtime-eligible hours apply, and on-call rotation may require evenings and weekends. You will support activation of customer services at data centers, troubleshoot outages, and document activities.

Qualifications

• 1–2 years in a data center, ISP, or telecom field technician role (recent experience preferred).
• Familiarity with troubleshooting network outages and field diagnostics.

Responsibilities

• Support activation of customer services at data centers and network sites.
• Troubleshoot outages, identify failed ports/equipment and remediate.
• Walkouts at data centers, capture GPS coordinates and photos for vaults/equipment.
• Document field activity and prepare reports for upload to OneDrive and distribution to vendors.
• Coordinate with third-party contractors and site technicians for installation and activation.
• Maintain patch panels and ensure cable management and labeling.

Skills

Data center experience

TDM knowledge

SONET knowledge

IP/VoIP knowledge

Tools

OneDrive

Patch panels

Job description

ISP Field Technician

Phoenix, Arizona

On-Site Role

$32-38/hour

6-month Contract (Contract-to-hire)

ABOUT THE ROLE

Our client, a leading fiber optic network provider, is seeking an ISP (Inside Plant) Field Technician for a 6-month contract-to-hire opportunity based in Phoenix, Arizona. As the organization rapidly expands its network across new data center markets, you will play a key role in supporting the activation of customer services, troubleshooting network outages, maintaining patch panels, and documenting field activities across designated sites. This hybrid role is primarily field-based, with one remote/home office day per week for reporting and administrative tasks. You will collaborate closely with internal teams, third-party contractors, and site technicians to ensure reliable network performance and seamless service delivery. On-call availability is required on a rotating basis, including evenings and weekends, and overtime-eligible hours apply for work beyond the standard schedule. This position offers weekly paychecks, comprehensive medical, dental, and vision benefits, and the potential for permanent employment.

WHAT YOU'LL DO

• Support the activation of customer services at data centers and other network sites across designated coverage areas


• Troubleshoot and diagnose network outages, identifying failed ports or equipment and executing appropriate remediation procedures


• Perform field walkouts at data centers and network sites, meeting with vendors, capturing photos, and collecting GPS coordinates for vaults and equipment


• Document all field activity accurately and prepare reports for upload to OneDrive and distribution to vendors, following established processes


• Work alongside third-party contractors and site technicians to coordinate construction, installation, and service activation activities


• Maintain patch panels and ensure proper cable management and labeling across assigned sites


• Cover designated east or west market areas and participate in an on-call rotation to support after-hours and weekend network issues


• Complete one remote/home office day per week for reporting, documentation, and administrative tasks


• Perform other duties as required to support network operations and expansion goals

WHAT YOU BRING

• Minimum 1-2 years of hands-on experience in a data center, ISP, or telecommunications field technician role (recent experience strongly preferred)


• Working knowledge of TDM, SONET, IP, and VoIP technologies and equipment


• Understanding of both physical and logical OSP concepts, including fiber plant connectivity and customer circuit activation


• Experience troubleshooting network outages, identifying failed components, and following proper replacement and escalation procedures


• Familiarity with patch panels, port identification, and circuit diagnostics


• Ability to work effectively with third-party contractors and multiple site technicians simultaneously


• Flexibility to participate in an on-call rotation, including evenings and weekends

WHAT'S IN IT FOR YOU

• 6-month contract opportunity with a leading fiber optic network provider at the forefront of a major data center expansion


• Weekly paychecks


• Medical, dental, and vision benefits


• Potential for permanent employment


• Overtime-eligible hours for work beyond the standard schedule

Applications will be accepted through October 2, 2026.