ISP/OSP Technician

Brooksource; Phoenix (AZ); On-site; USD 90,922,000 - 108,830,000; Full time

Benefits offered by this job

Weekly pay

Medical benefits

Dental benefits

Vision benefits

Permanent opportunity

Job summary

You’ll also perform site walks, document field activity, and maintain patch panels with proper labeling. On-call rotation (evenings/weekends) and a potential permanent employment path are included.

Qualifications

• 1–2 years in data center/ISP/telecom field tech role
• Knowledge of data center equipment and network components
• Experience troubleshooting network outages and incidents
• Familiar with patch panels and cabling practices
• Willingness to participate in on-call rotations and after-hours work

Responsibilities

• Support activation of customer services at data centers and network sites
• Troubleshoot outages and identify failed components and remediation steps
• Perform field walkouts and collect GPS coordinates for sites and vaults
• Document field activity and prepare reports for upload to OneDrive
• Coordinate with third-party contractors and site technicians on installations and activations
• Maintain patch panels and ensure proper cable management and labeling
• Cover designated markets and participate in on-call rotations
• Complete one remote/home-office day per week for reporting/administration

Skills

Data center experience

Fiber optic knowledge

Troubleshooting networks

Patch panels & cabling

On-call rotation

Tools

OneDrive

GPS mapping

Job description

ISP Field Technician

Phoenix, Arizona

On-Site Role

$32-38/hour

6-month Contract (Contract-to-hire)

ABOUT THE ROLE

Our client, a leading fiber optic network provider, is seeking an ISP (Inside Plant) Field Technician for a 6-month contract-to-hire opportunity based in Phoenix, Arizona. As the organization rapidly expands its network across new data center markets, you will play a key role in supporting the activation of customer services, troubleshooting network outages, maintaining patch panels, and documenting field activities across designated sites. This hybrid role is primarily field-based, with one remote/home office day per week for reporting and administrative tasks. You will collaborate closely with internal teams, third-party contractors, and site technicians to ensure reliable network performance and seamless service delivery. On-call availability is required on a rotating basis, including evenings and weekends, and overtime-eligible hours apply for work beyond the standard schedule. This position offers weekly paychecks, comprehensive medical, dental, and vision benefits, and the potential for permanent employment.

WHAT YOU'LL DO

• Support the activation of customer services at data centers and other network sites across designated coverage areas


• Troubleshoot and diagnose network outages, identifying failed ports or equipment and executing appropriate remediation procedures


• Perform field walkouts at data centers and network sites, meeting with vendors, capturing photos, and collecting GPS coordinates for vaults and equipment


• Document all field activity accurately and prepare reports for upload to OneDrive and distribution to vendors, following established processes


• Work alongside third-party contractors and site technicians to coordinate construction, installation, and service activation activities


• Maintain patch panels and ensure proper cable management and labeling across assigned sites


• Cover designated east or west market areas and participate in an on-call rotation to support after-hours and weekend network issues


• Complete one remote/home office day per week for reporting, documentation, and administrative tasks


• Perform other duties as required to support network operations and expansion goals

WHAT YOU BRING

• Minimum 1-2 years of hands-on experience in a data center, ISP, or telecommunications field technician role (recent experience strongly preferred)


• Working knowledge of TDM, SONET, IP, and VoIP technologies and equipment


• Understanding of both physical and logical OSP concepts, including fiber plant connectivity and customer circuit activation


• Experience troubleshooting network outages, identifying failed components, and following proper replacement and escalation procedures


• Familiarity with patch panels, port identification, and circuit diagnostics


• Ability to work effectively with third-party contractors and multiple site technicians simultaneously


• Flexibility to participate in an on-call rotation, including evenings and weekends

WHAT'S IN IT FOR YOU

• 6-month contract opportunity with a leading fiber optic network provider at the forefront of a major data center expansion


• Weekly paychecks


• Medical, dental, and vision benefits


• Potential for permanent employment


• Overtime-eligible hours for work beyond the standard schedule

Applications will be accepted through October 2, 2026.