Isolation & Actuation Application Specialist

Control Southern; Suwanee (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

Control Southern is seeking an Application Specialist to support the I&A business unit by sourcing, quoting, and coordinating valve and actuation solutions. You will work with account managers, application engineers, and suppliers to ensure timely quotes and accurate order execution from quote to shipment.

The role emphasizes communication, pricing accuracy, and process improvements across Salesforce and ERP systems, contributing to customer satisfaction and successful project delivery.

Qualifications

• Degree in technical field or equivalent industry experience.
• 2+ years of customer service or technical sales experience preferred.
• Experience in Power, Pulp & Paper, and Chemical industries is a plus.

Responsibilities

• Provide quotations for valves, actuators, and parts.
• Assist AM/AE teams in recommending best‑fit solutions for customer applications.
• Transition won orders into the business system (IFS) and support order fulfillment.
• Source components through appropriate suppliers following correct pricing guidelines.
• Proactively resolve performance or delivery issues with suppliers.

Skills

Analytical thinking

Effective communication

Organization & planning

Problem solving

Service oriented

Mechanically inclined

Education

Bachelor's degree in technical field

Tools

Microsoft Office Suite

Salesforce

IFS

Job description

Job Description: Application Specialist - Isolation & Actuation Technologies

Reports To: Isolation & Actuation Technologies Manager

Location: Suwanee, GA

Department: Isolation & Actuation Technologies (I&A)

Job Summary

The Application Specialist supports the sales and technical efforts of the Isolation & Actuation Technologies (I&A) Business Unit by selecting, sourcing, and quoting valve and actuation solutions. This role enhances customer satisfaction by providing timely and accurate support throughout the quote-to-order process, including parts sourcing, order fulfillment, and post-sale support. The specialist works closely with Account Managers (AMs), Application Engineers (AEs), Inside Sales Associates (ISAs), and suppliers to deliver high‑quality solutions that meet customer operational and financial goals.

Principal Duties & Responsibilities

Sales & Technical Support

• Provide quotations for valves, actuators, and parts.
• Assist AM/AE teams in recommending best‑fit solutions for customer applications.
• Transition won orders into the business system (IFS) and support order fulfillment.
• Source components through appropriate suppliers following correct pricing guidelines.
• Proactively resolve performance or delivery issues with suppliers.

Process Improvement & Internal Collaboration

• Continuously improve quote-to-order-to-assembly-to-ship processes.
• Create and maintain standard price lists and quote tools for efficient turnaround.
• Document opportunities and competitive outcomes in Salesforce.
• Collaborate with I&A Manager and team to help develop LMS content for training and development.

Customer & Supplier Communication

• Use effective communication (email, phone, CRM) to manage customer expectations.
• Escalate and expedite critical orders as needed.
• Build and maintain relationships with I&A suppliers and partners.

Qualifications

Education & Experience

• Degree in technical field of study or equivalent industry experience.
• 2+ years of customer service or technical sales experience preferred.
• Experience in Power, Pulp & Paper, and Chemical industries is a plus.

Technical Skills

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with Salesforce, IFS, or similar business systems.

Performance Skills & Personal Attributes

• Analytical Problem Solving: Systematic approach to evaluating and solving customer challenges.
• Effective Communication: Clear and timely verbal and written communication.
• Organization & Planning: Ability to prioritize and manage multiple tasks efficiently.
• Commitment to Task: High motivation and urgency to complete responsibilities.
• Conflict Resolution: Professional approach to managing interpersonal challenges.
• Creativity & Logical Thinking: Innovative and reasoned problem‑solving.
• Service-Oriented Team Player: Dedicated to internal and external customer satisfaction.
• Mechanically Inclined: Aptitude for understanding mechanical systems and components.

Physical Requirements

• Sedentary work with occasional lifting (up to 10 lbs).
• Frequent use of computer and phone.
• Occasional standing, walking, and light physical activity.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.