Service Engineer I

Phantom Staffing; Vernon Hills (IL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account (HSA)

401(k) with employer matching

Paid time off

Tuition reimbursement

Life and disability insurance

Job summary

A global leader in drive and control technologies is looking for a motivated Service Engineer I in Vernon Hills, IL. This full-time role involves maintaining customer relationships, supporting engineering teams, and solving production issues. The ideal candidate will hold a bachelor's degree in mechanical engineering or have significant relevant experience. Strong communication skills and proficiency in manufacturing principles are essential. Benefits include medical, dental, vision insurance, a 401(k) plan, paid time off, and more.

Qualifications

• Strong understanding of lean manufacturing principles and quality tools.
• Proficiency in communication to explain technical concepts clearly.
• 0-3 years of relevant experience preferred.

Responsibilities

• Maintain strong communication and relationships with customers.
• Ensure timely responses to Return Material Authorization (RMA) requests.
• Collaborate with cross-functional teams for issue resolution.
• Support root cause analysis and continuous improvement initiatives.

Skills

Communication skills

Problem-solving skills

Collaborative skills

Lean manufacturing principles

Education

Bachelor's degree in mechanical engineering or related field

Relevant experience (8 years)

Tools

Microsoft Office Suite

MRP systems

Quality control software

Job description

Service Engineer I
Location: Lake County, IL
Job Type: Full-Time

About the Role

A global leader in drive and control technologies is seeking a motivated Service Engineer I to join a dynamic team specializing in hydraulic cartridge valves and electro-hydraulic control solutions for mobile and industrial equipment. With over three decades of innovation, this organization is committed to delivering high-performance components that support efficiency, reliability, and customer satisfaction across more than 30 industries.

Key Responsibilities

• Maintain strong communication and relationships with customers through regular calls and updates
• Ensure timely and complete responses to Return Material Authorization (RMA) requests
• Collaborate effectively with cross-functional teams including production engineers, supply chain, quality assurance, and finance
• Prioritize customer claims to ensure timely resolution and satisfaction
• Visit customer production sites periodically to address issues with manufacturing and engineering teams
• Support root cause analysis and continuous improvement initiatives to resolve recurring production problems
• Assist in harmonizing warranty and service processes
• Act as a liaison between quality teams and customers to resolve quality-related concerns

Physical Requirements

• Frequent sitting and standing
• Ability to lift 10-25 lbs as needed

Travel Requirements

• Occasional travel every 2-3 months to customer sites

Qualifications

• Bachelors degree in mechanical engineering or related field, or 8 years of relevant experience in lieu of a degree
• 0-3 years of experience with a completed bachelors degree
• Strong understanding of lean manufacturing principles and quality tools
• Familiarity with Quality, Environmental, and Health & Safety policies
• Proficiency in Microsoft Office Suite, MRP systems, and quality control software
• Strong written and verbal communication skills with the ability to explain technical concepts clearly
• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• 401(k) with employer matching and contributions
• Paid time off and tuition reimbursement
• Life and disability insurance

Additional Information

• Applicants must be authorized to work in the U.S. indefinitely
• Sponsorship for work authorization is not available