ISO Account Manager

Enova; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

Sabbatical

PTO & holidays off

Parental leave

Summer hours

DEI groups

Charitable matching

Volunteer day

Employee recognition

401(k) matching

Job summary

Enova is seeking an energetic ISO Account Manager to manage partner relationships with ISOs within our SMB lending segment. You will develop strategy, support deal structuring, and drive growth across the ISO network.

The role requires training new ISOs, delivering timely communications, and collaborating with Credit, Operations, and Product teams to enhance customer experience. Expect in-office Tuesdays–Thursdays with flexibility on other days.

Qualifications

• 5+ years of B2B sales experience, ideally in SMB lending
• Ability to identify challenges, propose solutions, and drive resolution
• Strong leadership skills to motivate and guide ISO partners toward goals
• Proven track record in sales, especially partner/channel management
• Excellent oral and written communication skills

Responsibilities

• Manage and grow relationships with key ISO partners to drive loan volume and market penetration
• Support ISOs in day-to-day activities including deal structuring, application processing, and pipeline management
• Train and ramp up new ISOs on products, processes, and value proposition
• Serve as primary point of contact for ISOs and ensure timely communication
• Obtain and relay market feedback to internal stakeholders and leadership
• Monitor and report ISO performance metrics and identify growth opportunities
• Collaborate with Credit, Operations, and Product to improve customer experience
• Visit ISO offices and attend industry events to strengthen relationships
• Assist in onboarding and enabling new ISO partners to ensure success

Skills

B2B sales

relationship management

leadership

sales strategy

strong communication

Education

Bachelor's degree (Marketing/Business)

Tools

CRM

MicroStrategy

Microsoft Office

Job description

• Enova is seeking an energetic ISO Account Manager which encompasses partner relationships through our ISO (Independent Sales Organization). This individual will create and execute a strategy to provide best-in-class service to strengthen our sales efforts and maximize profitable volume growth for Enova SMB
• Manage and grow relationships with key ISO partners to drive loan volume and market penetration
• Support ISOs in day-to-day activities including deal structuring, application processing, and pipeline management
• Train and ramp up new ISOs by helping them understand our products, processes, and value proposition
• Serve as the primary point of contact for ISOs, ensuring timely and effective communication across all touchpoints
• Provide consistent communication cadences to ISO partners, including updates on ranked approvals, active opportunities, and general market trends
• Obtain and synthesize market feedback from ISOs and relay insights back to internal stakeholders and leadership
• Monitor and report on ISO performance metrics; identify opportunities for growth and areas needing support
• Collaborate cross-functionally with Credit, Operations, and Product teams to improve customer experience
• Visit ISO offices in person and attend industry events to strengthen relationships and represent the company
• Assist in onboarding and enabling new ISO partners to ensure they are trained and equipped for success

Benefits

• Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results
• Health, dental, and vision insurance including mental health benefits
• Sabbatical program (for eligible roles)
• PTO & paid holidays off
• Paid parental leave
• Summer hours (for eligible roles)
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Charitable matching and a paid volunteer day…Plus so much more!
• Employee recognition and rewards program
• 401(k) matching plus a roth option

Proficiency in CRM, Microstrategy and Microsoft Office5+ years of B2B sales experience, ideally in SMB lendingAbility to identify challenges, propose solutions, and drive resolution independentlyStrong leadership skills with the ability to motivate and guide partners or team members toward shared goalsA proven track record in sales, particularly in partner or channel managementDemonstrated ability to thrive in a fast-paced, high-growth environmentA Bachelor’s degree in Marketing, Business, or a related field (preferred)Exceptional customer service and relationship management skillsSuccessful experience working with small to medium-sized businessesPrior experience working directly with Independent Sales Organizations (ISOs)Excellent oral and written communication skillsIndustry experience in financial services, fintech, or commercial lending