Senior Manager, Partnership Account Management (Hybrid)

Enova International; Chicago (IL); Híbrido; USD 150.000 - 185.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid schedule Tue-Thu in-office

Health, dental, and vision insurance

401(k) matching with Roth option

PTO & paid holidays off

Sabbatical program

Summer hours

Parental leave

DEI groups (Enova)

Descripción de la vacante

Enova International is hiring a Senior Manager of Partnership Account Management in Chicago, IL. You will own the full lifecycle of live partner relationships, lead the Account Management team, and build a growth playbook to scale 10–50 partners, while driving expansions and renewals.

You will balance 60% strategy and 40% direct partner engagement, reporting to the Direct P&L Head. This hybrid role focuses on NRR and revenue retention with cross-functional collaboration.

Formación

• 6-10+ years in account management or strategic partnerships.
• Experience building or owning an account growth framework and playbook.
• Experience coaching account managers and leading teams.
• Strong commercial instincts; able to present business cases to senior partners.
• Fintech, SaaS or payments experience.
• Comfort building from scratch and writing the first version of the playbook.

Responsabilidades

• Lead and develop the Account Management team.
• Build and own the Partner Growth Playbook.
• Run the QBR program and Partner Health Scorecard.
• Drive upsell and cross-sell strategies.
• Manage senior partner relationships.
• Own onboarding and go-live ramp.
• Voice partner feedback to Product, Marketing and leadership.

Conocimientos

Account management

Partner success

Strategic partnerships

Leadership

Commercial instincts

Fintech SaaS payments

Descripción del empleo

Senior Manager, Partnership Account Management (Hybrid)

Chicago, IL

About the role:

The Senior Manager of Partnership Account Management owns the full lifecycle of OnDeck's live partner relationships - from go-live through expansion, tier upgrade, and renewal. Reporting to the Direct P&L Head, this role is the operational engine of the Strategic Partners (SP) channel's revenue retention and growth.

You will directly manage the SP Account management function and serve as the senior commercial point of contact for the highest-value and highest-complexity live accounts. You are expected to spend approximately 60% of your time on account management strategy, playbook development, and team leadership and 40% directly engaged with key partner relationships

This is a player-coach role with a clear mandate: build the system first, then run it. The SP channel will scale to 10, 20, 50 live partners. The Senior Manager is building the infrastructure that makes that scale manageable and profitable.

Responsibilities:

• Lead and develop the Account Management team: Set priorities, run weekly account health reviews, coach on expansion conversations, and define the team's operating cadence and performance standards. Build the hiring and onboarding plan for future AMs.
• Build and own the Partner Growth Playbook: Within 90 days, audit every live partner (actual vs. potential volume) and produce a tiered framework of sequenced actions to close the gap across volume, product tier, integration depth and co-marketing.
• Run the QBR program and Partner Health Scorecard: Standardize QBRs, track post-meeting actions, and maintain a living scorecard with green/yellow/red intervention protocols so underperformance is caught early.
• Drive upsell and cross-sell: For example, moving Marketplace partners to White Label or adding Term Loan alongside LOC. Report quarterly on incremental volume, tier upgrades and NRR.
• Manage senior relationships: Be the commercial lead for the top 20-30% of partners. Present expansion proposals as business cases, lead renewals starting 90+ days out, and coordinate co-marketing with SP Marketing.
• Own onboarding: Run partner launch from contract to go-live, with a documented 30/60/90-day ramp plan agreed at signing.
• Be the voice of the partner: Turn account feedback into clear asks for Product, Marketing and leadership, and deliver accurate account-level origination forecasts.

What Great Looks Like:

You are a growth architect who can spot the sequenced steps to close a partner's gap, a systems builder who creates the playbook before you need it, and a data-first operator who is never surprised by a number. You are credible with a partner's VP or CFO, and you are a team multiplier whom Product, Marketing, S&O, Analytics and Finance trust.

How success is measured: NRR, origination volume vs. target, tier upgrade rate, QBR completion and action close rate, time-to-live for new partners, scorecard coverage, co-marketing volume, and AM team retention and performance.

Requirements:

• 6-10+ years in account management, partner success or strategic partnerships, with a record of growing revenue in an existing book
• Experience building or owning an account growth framework, expansion playbook or QBR program, with evidence of its impact
• Experience managing or coaching account managers (formal direct reports preferred)
• Strong commercial instincts and the ability to present business cases to senior partner stakeholders
• Fintech, SaaS or payments experience
• Comfort building from scratch, since you will write the first version of the playbook

Strongly Preferred:

• Embedded finance, white-label lending or API-driven financial product experience
• Familiarity with vertical SaaS, ERP, accounting, payroll or payments ecosystems
• Experience with revenue-share or performance-based structures
• Understanding of SMB lending economics
• A background that blends account management and new business development

What We Offer:

• A growing book in a channel that is adding partners and products
• An embedded solution that lets partners' SMB customers get automated pre-approved offers without leaving the partner's ecosystem
• A motivated team to develop and a direct line to strategy through Product and Marketing

Compensation:

The budgeted annual salary range for this position is $150,000 to $185,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus and restricted stock units. All full-time employees are eligible to participate in Company benefits, described in more detail here .

• Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here .

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants:

Our address is: 175 W Jackson Blvd, Chicago, IL 60604