IS Support Tech

Six Flags Darien Lake; Village of Corfu (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Six Flags Darien Lake is seeking an IS Support Staff member to deliver first‑line technical assistance for park technology, including POS terminals, network, radios, clocks, and computing equipment. The role ensures operational tech across the park to guarantee a smooth guest experience.

The position requires basic IT knowledge, strong customer service, and the ability to work outdoors or indoors with varying weather. Weekend and holiday availability during the season is expected.

Qualifications

• Must have or be pursuing basic IT fundamentals with Windows OS; familiarity with hardware.
• Customer service or help desk experience is preferred.
• Strong problem-solving and communication abilities; able to explain technical issues clearly.

Responsibilities

• Provide first-line technical support for park staff on hardware, software, and network issues.
• Install, configure, and maintain computers, printers, phones, and POS systems across the park.
• Support and monitor park Wi‑Fi and wired network infrastructure.
• Set up and maintain time clocks, access systems, and radios.
• Assist with software updates, system patches, and preventative maintenance.
• Document and track support requests using ServiceNow or similar ticketing system.
• Ensure IT equipment is inventoried, labeled, and maintained.
• Collaborate with vendors or corporate IT on escalations.
• Provide on-call support for critical systems during park operating hours.
• Maintain a clean, organized, and secure IT workspace.

Skills

Windows troubleshooting

Networking basics

Customer service

Communication skills

Ticketing system knowledge

Education

High school diploma or GED

Some college in IT preferred

Tools

ServiceNow

POS hardware

Printers & time clocks hardware

Job description

The IS Support Staff is responsible for providing first-line technical support for park technology systems, including point-of-sale (POS) terminals, network connectivity, radio systems, time clocks, and general computing equipment. This role ensures that all technology essential to park operations is functioning smoothly to provide guests with an excellent experience.

The IS Support Staff is responsible for providing first-line technical support for park technology systems, including point-of-sale (POS) terminals, network connectivity, radio systems, time clocks, and general computing equipment. This role ensures that all technology essential to park operations is functioning smoothly to provide guests with an excellent experience.

Overview

The IS Support Staff is responsible for providing first-line technical support for park technology systems, including point-of-sale (POS) terminals, network connectivity, radio systems, time clocks, and general computing equipment. This role ensures that all technology essential to park operations is functioning smoothly to provide guests with an excellent experience.

Responsibilities

• Provide technical assistance and troubleshooting for park staff with hardware, software, and network issues.
• Install, configure, and maintain computers, printers, phones, and POS systems across the park.
• Support and monitor park Wi-Fi and wired network infrastructure.
• Set up and maintain employee time clocks, access systems, and radios.
• Assist with software updates, system patches, and preventative maintenance.
• Document and track support requests using ServiceNow or a similar ticketing system.
• Ensure all IT equipment is inventoried, properly labeled, and maintained.
• Work with vendors or the corporate IT team when escalations are required.
• Provide on-call support for critical systems during park operating hours.
• Maintain a clean, organized, and secure IT workspace.

Qualifications

• High school diploma or GED required; some college in Information Technology preferred.
• Experience with Windows operating systems, networking, or hardware troubleshooting.
• Customer service or help desk experience preferred.
• Ability to lift up to 50 lbs and work both indoors and outdoors in varying weather conditions.
• Availability to work weekends, holidays, and flexible hours during the park season.
• Must be at least 18 years of age.
• Strong problem-solving and communication skills.
• Basic understanding of network setups (IP addressing, routers, switches).
• Familiarity with POS systems and ticketing hardware a plus.
• Organized, detail-oriented, and able to handle multiple tasks simultaneously.