IT System Administrator

Knoebels; Ralpho Township (PA); On-site; USD 70,000 - 95,000; Full time

Job summary

Knoebels in Pennsylvania seeks an IT System Administrator to safeguard and optimize its park-wide infrastructure, servers, networks, cloud services, and cybersecurity. This role serves as the Tier III escalation point and reports to the IT Manager in a year-round, on-site capacity.

As a salaried, exempt position, you will maintain operations across departments, support POS/ticketing systems, ensure PCI compliance, and collaborate with rides, guest services, finance, and HR to keep systems

Qualifications

• Associate or Bachelor’s degree in Information Technology or related field.
• 3+ years of IT systems engineering, network administration, or related roles.
• Proficiency with Windows Server, Active Directory, TCP/IP, DHCP, DNS, and firewalls.
• Experience with virtualization (VMware/Hyper‑V) and data backup solutions.
• Familiarity with PCI compliance and secure handling of data.

Responsibilities

• Provide first- and second-level technical support for hardware, software, and user accounts.
• Install, configure, and maintain computers, printers, and POS terminals.
• Maintain network connectivity across park locations, including Wi‑Fi and wired systems.
• Support setup and maintenance of phones, cameras, and AV equipment.
• Perform regular system checks, updates, and data backups.
• Deploy and maintain software used by business units (ticketing, scheduling, reservations).
• Document support procedures, configurations, and system changes.
• Collaborate with the IT Manager to implement security policies and PCI compliance.
• Participate in on-call support, projects, and other duties as assigned.

Skills

Windows Server

Active Directory

Networking TCP/IP

DHCP DNS

VMware

Hyper-V

SQL

PCI compliance

Security best practices

Education

Associate or Bachelor’s degree in Information Technology / related field

Tools

VMware

Hyper-V

Windows Server

SQL

Job description

• Employee Type FT Non-Exempt

Contact information

• Name Human Resources
• Phone [phone] ext. 7437

Description

Job Title:

IT System Administrator

Job Classification:

Department:

Information Technology

Reports To:

IT Manager

Status:

Full-Time; On-Site

SUMMARY

The primary purpose of an IT System administrator is to be responsible for the administration, security, maintenance, and optimization of the organization's infrastructure, servers, networks, cloud services, and cybersecurity. Serves as the Tier III escalation point for complex technical issues. This is a year-round position, reporting to the IT Manager.

This position is a salaried, exempt role. You are expected to maintain a work schedule consistent with the department's operational needs and to provide coverage in alignment with team parameters. Flexibility is expected to meet business demands, support your team’s success, and ensure consistent operational coverage.

RESPONSIBILITIES

• Provide first- and second-level technical support for hardware, software, and user accounts.
• Install, configure, and maintain computers, printers, point-of-sale (POS) terminals, and peripherals.
• Assist in maintaining network connectivity across park locations, including Wi‑Fi and wired systems.
• Support setup and maintenance of phones, cameras, and AV equipment.
• Perform regular system checks, updates, and data backups.
• Help deploy and maintain software used by business units (ticketing, scheduling, reservations, etc.).
• Document support procedures, configurations, and system changes.
• Collaborate with the IT Manager and other team members to implement security policies and maintain PCI compliance.
• Participate in on-call support, technology projects, and other duties as assigned.

EDUCATION & EXPERIENCE

• Associate or Bachelor’s degree in Information Technology, Computer Engineering, or a related field.
• 3+ years of experience in IT systems engineering, network administration, or related technical infrastructure roles.
• Proficiency in Windows Server, Active Directory, networking protocols (TCP/IP, DHCP, DNS), and firewall configurations.
• Experience with virtualization (VMware or Hyper‑V), data backup solutions, and database management (SQL preferred).
• Familiarity with database backups, restores, user permissions, and database security best practices.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Ability to work independently and collaboratively in a fast‑paced, guest‑centric environment.
• Excellent communication and teamwork skills.
• Experience supporting both operational teams (Rides, Food & Beverage, Guest Services, Retail, Campground, Golf) and business teams (Finance, Sales, Marketing, HR).
• Knowledge of PCI compliance and secure handling of sensitive data.
• Experience with POS or ticketing systems in a hospitality or entertainment setting is preferred.

KEY COMPETENCIES

• Candidate should possess strong communication skills, oral and written, ability to work cross functionally, positive attitude, attention to detail and the ability to solve problems
• The candidate must possess the ability to be an effective member of a team
• High integrity and maintains the highest level of confidentiality
• Proven ability to manage multiple concurrent projects, prioritize, and meet deadlines in a seasonal fast paced environment.
• Excellent organizational skills with attention to detail and accuracy
• Strong analytical and problem‑solving skills and aptitude for learning new subjects, systems, and technologies
• Ability to interact with industry professionals, management and team members with great poise and professionalism