Information Systems Technician - up to $13.50/hr.

Six Flags Over Georgia; Union City (GA); Vor Ort; USD 16.000 - 19.000; Teilzeit

Benefits dieser Stelle

Free tickets for family and friends

Promotion opportunities

Scholarship opportunities

Employee parties and events

Free access to local attractions

Career building skills

Flexible scheduling

Zusammenfassung

Six Flags Over Georgia is seeking an Information Systems Technician to provide in-park and on-premise desk support. You will handle A/V, network, POS, printers, and server-related tasks, with emphasis on both hardware and software aspects.

The role reports to the IS Full-Time Supervisor and involves interfacing with management. Responsibilities include incident logging, asset inventory, user training, and ensuring compliance.

Qualifikationen

• Must be 18 years or older.
• High School Diploma or equivalent required.
• Valid driver’s license required.
• Experience in information systems (self-taught or professional).
• Excellent written and verbal communication skills with staff and guests.
• High attention to detail and accuracy.

Aufgaben

• Provide On-Premise Tier 1 technical support for park staff.
• Document issues and work in an incident-tracking system for diagnostics and knowledge sharing.
• Monitor and service computer systems, POS, printers, ticketing, audio, and network infrastructure.
• Diagnose and resolve software, hardware, and network issues; escalate when needed.
• Maintain an inventory of hardware and software assets.
• Provide end-user training for new applications and users.
• Ensure PCI, SOX, HIPAA, and other compliance measures are followed.
• Perform other duties as assigned.

Kenntnisse

Communication skills

Attention to detail

Self-motivated

Work under pressure

Independent work

Research skills

Process improvement

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Information Systems Technician - up to $13.50/hr.

IS Technicians are responsible for the execution and support of a multitude of day-to-day operational functions at Six Flags Over Georgia and Six Flags White Water Atlanta. Technicians will rotate between physical in-park support and on-premise desk support. These functions include but are not limited to: Audio/Video Support, Desktop Support, Network Operations, Payment Acceptance (POS and e-commerce), Printer Support, and Server Support. Naturally, there are both hardware and software aspects of each. Familiarity with both aspects and at least a decent understanding is expected.

Technicians will report to the IS Full-Time Supervisor for management, training, and scheduling. Given the nature of the job, technicians will also interface closely with local and corporate management staff members.

What's In It For You

• Free tickets for your family & friends!
• Promotion opportunities!
• Scholarship opportunities!
• Exclusive employee parties, events, giveaways, discounts, and more!
• Free access to Atlanta area attractions and other regional theme parks!
• Job and Career Building Skills
• Flexible scheduling

Pay Rate

$11.50 - $13.50/hr. (based on experience and certifications)

Responsibilities

• On-Premise Tier 1 technical support for park staff.
• Utilize an incident tracking system to document issues, work completed, resolution, and time spent. Must be thorough as this data may be used to benefit staff company-wide in recreating an issue for diagnostics on other properties or sharing solutions.
• Monitor, maintain, and routinely service computer systems, Point of Sale (POS) systems, printers, ticketing systems, audio infrastructure, and network infrastructure.
• Support, diagnose, and resolve issues including, but not limited to: software, hardware, and network issues. Escalate to Corporate Support Teams or 3 rd Party Vendors as appropriate.
• Maintain an asset inventory of electronic hardware and software.
• Provide training to end users as they come aboard and/or new applications as they are inducted.
• Enforce PCI, SOX, HIPPA, and other compliance measures as to protect guests and the company.
• Other duties as assigned by management.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• Valid driver's license required.
• Must have experience in the field of information systems (self-taught or professional).
• Must have excellent written and oral communication skills for interfacing with employees, guests, and park management.
• Must have high-level attention to detail.
• Individuals must be curious, process-orientated, self-motivated, and somewhat creative (process improvement recommendations).
• Must work well under pressure in fast pace environment.
• Must be able to work independently, yet maintain great relationships with peer team and cross-team members.
• Must be able to work with minimal guidance and perform their own research.
• Must be able to bend, lift, carry, and perform other duties involved in installing and checking hardware.
• 20-40 plus hours starting the end of April through August.