Information Systems Technician - up to $13.50/hr.

Six Flags Over Georgia; Austell (GA); On-site; USD 16,000 - 19,000; Full time

Benefits offered by this job

Free park tickets for family and staff

Job summary

Six Flags Over Georgia is seeking an Information Systems Technician to support in-park operations and on-premise desk support. The role covers hardware and software aspects, including POS and network services, with emphasis on accurate incident tracking and compliance.

Responsibilities include Tier 1 support for staff, system monitoring, and user training. Must meet education and experience requirements and be able to lift hardware as needed.

Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent.
• Valid driver's license required.
• Experience in information systems (self-taught or professional).
• Excellent written and oral communication skills.
• High-level attention to detail.
• Curious, process-oriented, self-motivated with ability to improve processes.
• Ability to work under pressure in a fast-paced environment.
• Ability to work independently while collaborating with peers.
• Must be able to lift and carry hardware.

Responsibilities

• On-Premise Tier 1 technical support for park staff.
• Document issues and time spent using an incident tracking system.
• Monitor and service computer systems, POS, printers, ticketing, audio, and network infrastructure.
• Diagnose and resolve software, hardware, and network issues; escalate when needed.
• Maintain an asset inventory of hardware and software.
• Provide end-user training on new applications.
• Enforce PCI, SOX, HIPAA, and other compliance measures.

Skills

Information systems experience

Strong communication skills

Attention to detail

Self-motivated, process-oriented

Ability to work under pressure

Education

High School Diploma or equivalent

Job description

Information Systems Technician - up to $13.50/hr.

IS Technicians are responsible for the execution and support of a multitude of day-to-day operational functions at Six Flags Over Georgia and Six Flags White Water Atlanta. Technicians will rotate between physical in-park support and on-premise desk support. These functions include but are not limited to: Audio/Video Support, Desktop Support, Network Operations, Payment Acceptance (POS and e-commerce), Printer Support, and Server Support. Naturally, there are both hardware and software aspects of each. Familiarity with both aspects and at least a decent understanding is expected.

Technicians will report to the IS Full-Time Supervisor for management, training, and scheduling. Given the nature of the job, technicians will also interface closely with local and corporate management staff members.

What's In It For You

• Free tickets for your family & friends!
• Promotion opportunities!
• Scholarship opportunities!
• Exclusive employee parties, events, giveaways, discounts, and more!
• Free access to Atlanta area attractions and other regional theme parks!
• Job and Career Building Skills
• Flexible scheduling

Pay Rate

$11.50 - $13.50/hr. (based on experience and certifications)

Responsibilities

• On-Premise Tier 1 technical support for park staff.
• Utilize an incident tracking system to document issues, work completed, resolution, and time spent. Must be thorough as this data may be used to benefit staff company-wide in recreating an issue for diagnostics on other properties or sharing solutions.
• Monitor, maintain, and routinely service computer systems, Point of Sale (POS) systems, printers, ticketing systems, audio infrastructure, and network infrastructure.
• Support, diagnose, and resolve issues including, but not limited to: software, hardware, and network issues. Escalate to Corporate Support Teams or 3 rd Party Vendors as appropriate.
• Maintain an asset inventory of electronic hardware and software.
• Provide training to end users as they come aboard and/or new applications as they are inducted.
• Enforce PCI, SOX, HIPPA, and other compliance measures as to protect guests and the company.
• Other duties as assigned by management.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• Valid driver's license required.
• Must have experience in the field of information systems (self-taught or professional).
• Must have excellent written and oral communication skills for interfacing with employees, guests, and park management.
• Must have high-level attention to detail.
• Individuals must be curious, process-orientated, self-motivated, and somewhat creative (process improvement recommendations).
• Must work well under pressure in fast pace environment.
• Must be able to work independently, yet maintain great relationships with peer team and cross-team members.
• Must be able to work with minimal guidance and perform their own research.
• Must be able to bend, lift, carry, and perform other duties involved in installing and checking hardware.
• 20-40 plus hours starting the end of April through August.