IS Support Specialist — Cloud & Tech Troubleshooter

Software Solutions Integrated; Shelbyville (IL); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

HSA contributions

Life Insurance

Disability coverage

401(k) match

PTO + holidays + wellness

Job summary

Software Solutions Integrated is seeking an Information Systems Support Specialist in Shelbyville, IL. You will assist customers with installing our Agvance software, troubleshoot issues, and help migrate services from on-premises to hosted environments.

Strong communication and problem-solving skills are essential as you support a growing user base. The role emphasizes learning new technologies, collaborating with the IS team, and delivering reliable technology support to ensure customer

Qualifications

• Proficient with Microsoft Windows systems, networks and configurations.
• Strong problem solving skills and willingness to learn new technologies.
• Clear spoken and written communication with good grammar.

Responsibilities

• Provide customer support installing SSI software and troubleshooting issues over phone and remote access.
• Manage migration from on-premises to hosted environments for Agvance Hosted systems.
• Conduct research to test software functionality and support customer IS needs.

Skills

Windows systems

Problem solving

Articulate speech

AWS basics

Tools

AWS services

Job description

Software Solutions Integrated is seeking an Information Systems Support Specialist in Shelbyville, IL. You will assist customers with installing our Agvance software, troubleshoot issues, and help migrate services from on-premises to hosted environments.

Strong communication and problem-solving skills are essential as you support a growing user base. The role emphasizes learning new technologies, collaborating with the IS team, and delivering reliable technology support to ensure customer