IS Support Analyst I: Frontline Tech Help & Endpoints

Pyrotek; Sanborn (NY); On-site; USD 56,000 - 69,000; Full time

Job summary

Pyrotek, a global leader in high temperature materials, seeks an IS Support Analyst 1 for our Sanborn, NY manufacturing facility. This hands-on, customer-focused role supports employees’ hardware, software, and endpoints, serving as the first line of IT support.

You will install and configure systems, resolve helpdesk tickets, assist with maintenance, monitor performance, and document processes. Travel up to 20% within the U.S. and occasional site visits are expected.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Experience in PC or IT support preferred—within an Information Systems environment.
• Microsoft or IS-related certifications (CompTIA, MCSA, etc.) are a plus.
• Must have a valid U.S. driver’s license.
• Strong Windows OS and Office Suite skills.

Responsibilities

• Install, configure, and support endpoints and IS equipment.
• Troubleshoot and resolve helpdesk tickets for internal users.
• Assist with hardware and software maintenance, updates, and repairs.
• Monitor system performance and create reports.
• Prepare clear documentation for processes, troubleshooting, and user support.
• Collaborate with IS team members on projects and escalate complex issues.
• Deliver outstanding customer service and represent IS as a trusted partner.

Skills

Communication skills

Customer service

Problem solving

Ownership

Team player

Adaptability

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

Microsoft Windows OS

Microsoft Office Suite

PC hardware

Networking / Wi-Fi basics

Job description

Pyrotek, a global leader in high temperature materials, seeks an IS Support Analyst 1 for our Sanborn, NY manufacturing facility. This hands-on, customer-focused role supports employees’ hardware, software, and endpoints, serving as the first line of IT support.

You will install and configure systems, resolve helpdesk tickets, assist with maintenance, monitor performance, and document processes. Travel up to 20% within the U.S. and occasional site visits are expected.