IS Support Analyst I

Community Memorial Health System; Ventura (CA); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Competitive Pay

Shift Differentials

Registry Rates

403(b) Plan

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Voluntary Benefits

EAP

Tuition Reimbursement

PSLF

Recognition Programs

Employee Discounts

Nurse Week

Job summary

Community Memorial Health System, based in Ventura, CA, seeks an IT support professional to assist end users with computer and telecommunications systems, provide training, and deliver technical support. The role emphasizes customer service, problem solving, and collaboration with clinical and administrative teams.

Responsibilities include troubleshooting Microsoft and network issues, supporting Active Directory, and ensuring reliable Windows systems performance.

Qualifications

• High School Diploma or equivalent GED.
• Two (2) years customer service in related role.
• Proficient with Microsoft technologies and ability to troubleshoot.
• Proficient with Network technologies and ability to troubleshoot.
• Basic understanding of Active Directory.
• Working knowledge of Windows systems monitoring and troubleshooting.
• Understanding of TCP/IP, DHCP, DNS.

Responsibilities

• Position Overview: Under general supervision, interfaces with computer and telecommunications system customers and provides capabilities, training, support services, technical support, and knowledge to facilitate customer (end-user) computing.
• Deliver technical support and guidance to end users to resolve hardware and software issues.

Skills

HS Diploma

Customer Service 2y

Microsoft Troubleshooting

Network Troubleshooting

Active Directory

Windows Monitoring

TCP/IP / DHCP / DNS

Job description

Compensation

Salary Range: $26.84 - $37.12 per hour

The pay range above represents the lowest possible rate for the position and the highest possible rate. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range.

If you are viewing this posting on a job site, please visit our company page and search for the opportunity to view the pay range: https://careers-mycmh.icims.com/jobs

Responsibilities

Position Overview:

Under general supervision, interfaces with computer and telecommunications system customers and provides capabilities, training, support services, technical support, and knowledge to facilitate customer (end-user) computing.

Qualifications

Required:

• High School Diploma or equivalent GED
• Two (2) years customer service in related role
• Proficient with Microsoft technologies and ability to troubleshoot
• Proficient with Network technologies and ability to troubleshoot
• Basic understanding of Active Directory
• Working knowledge of Windows systems monitoring and troubleshooting
• Understanding of TCP/IP, DHCP, DNS

Preferred:

• A+
• Network +
• MCP
• MTA
• Electronic Health Record software support experience
• Healthcare experience in related role

Overview

When it comes to quality, we're 5 Star!

Community Memorial Health System was established in 2005 when Community Memorial Hospital in Ventura merged with Ojai Valley Community Hospital. It is comprised of these two hospitals along with a network of primary and specialty care health centers serving various communities across west Ventura County. Our health system is a community-owned, not-for-profit organization. As such, we are not backed by a corporate or government entity, nor do we answer to shareholders. We depend on - and answer to - the communities we serve.

Community Memorial Hospital - Ventura has been awarded a prestigious five-star rating by the Centers for Medicare & Medicaid Services (CMS)! This achievement represents thousands of people going the extra mile every day for our patients, and we are the ONLY hospital in Ventura County to earn this distinction!

Community Memorial Healthcare Benefits

• Competitive Pay
• Shift Differentials
• In-House Registry Rates
• Fidelity 403(b) Retirement Plan
• Paid Time Off
• Medical (EPO/PPO), Dental, & Vision Insurance Coverage
• Voluntary Worksite Benefits
• Employee Assistance Program Available 24/7 (EAP)
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF)
• Recognition programs
• Employee service recognition events
• Home, Retail, Travel & Entertainment Discounts
• National Hospital Week and National Nurses Week celebrations

Community Memorial Healthcare is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. We strive to promote an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work in our community.

We are an AA/EEO/Veterans/Disabled Employer