Application Systems Analyst II

Community Memorial Health System; Ventura (CA); On-site; USD 6,760,000 - 9,955,000; Full time

Benefits offered by this job

Competitive Pay

Shift Differentials

In-House Registry Rates

Tuition Reimbursement

Medical Insurance (EPO/PPO)

Dental Insurance

Vision Insurance

Employee Assistance Program

Public Service Loan Forgiveness (PSLF)

Paid Time Off

Job summary

Community Memorial Health System is seeking a mid-level Application Systems Analyst II - Research to support the organization’s growing clinical research program. You will provide SME-level application support, workflow analysis, and system validation for Epic Research and related systems, collaborating with clinical, operational, and research stakeholders.

Responsibilities include testing, documentation, and guiding end users while contributing to scalable technology solutions and standardized

Qualifications

• High school diploma or GED.
• Three years HIT experience.
• Three years of application support, workflow analysis, and integrated solutions development.
• ITIL Foundation Certification, or must obtain within six months from hire date.

Responsibilities

• Provides SME-level application support across assigned clinical research modules.
• Coordinates testing for enhancements and fixes.
• Drafts functional specifications and documentation.
• Mentors junior analysts in best practices and workflow support.
• Supports development and expansion of clinical research systems and workflows.

Skills

HIT experience

Application support

ITIL certification

Education

High school diploma

Bachelor's Degree

Tools

ServiceNow

Visio

Epic Research (ERM)

Epic ClinDoc

Epic CPOE

CTMS

Job description

Compensation

Salary Range: $49.07 - $72.26 per hour

The pay range above represents the lowest possible rate for the position and the highest possible rate. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range.

If you are viewing this posting on a job site, please visit our company page and search for the opportunity to view the pay range: https://careers-mycmh.icims.com/jobs

Responsibilities

Position Overview:

As a mid-level contributor on the Information Systems team, the Application Systems Analyst II - Research applies subject matter expertise to assigned applications and workflows, with primary responsibility for supporting the organization's growing clinical research program. This position provides moderate to complex application support, system validation, configuration, workflow and process mapping, reporting, data management, training, and coordination of application enhancements.

Working collaboratively with clinical, operational, research, revenue cycle, and technical stakeholders, the Application Systems Analyst II supports the development and optimization of scalable technology solutions and standardized workflows for clinical research. This position serves as a liaison between technical and operational stakeholders, supports the continued growth of the clinical research program, and provides support for other assigned applications and operational areas as needed.

Qualifications

Minimum Qualifications:

• High school diploma or equivalent (GED)
• Three (3) years of Health Information Technology (HIT) experience
• Three (3) years of application support, workflow analysis, project involvement, and integrated solutions development and analysis
• ITIL Foundation Certification, or must obtain within six (6) months from hire date

Preferred Qualifications:

• Bachelor's Degree
• Experience supporting healthcare applications, including Epic Research (ERM), Epic ClinDoc, Epic CPOE, Clinical Trial Management Systems (CTMS), and related clinical or research systems.
• Experience with ServiceNow and process modeling tools such as Visio
• Workflow and process mapping experience
• Fluency with Microsoft Office 365
• Knowledge of clinical research workflows, including:
  • Study administration and participant enrollment
  • Research coordinator workflows and tools
  • Research billing review and compliance processes
  • Clinical Trial Management Systems (CTMS)
  • Research dashboards, reporting, and data analysis
  • Study feasibility, recruitment, and participant tracking
• Experience collaborating with clinical, operational, research, and revenue cycle stakeholders

Essential Functions and Responsibilities:

1. Provides excellent customer service through SME-level application support across assigned modules, with primary responsibility for applications and workflows supporting clinical research.
2. Escalates appropriately, following SLA and support protocols.
3. Uses the ITSM platform ServiceNow for daily ticket management.
4. Acts independently or within a team to complete project tasks, including projects supporting the development and expansion of clinical research systems and workflows.
5. Coordinates and executes testing for enhancements and fixes.
6. Drafts and refines functional specifications and documentation.
7. Mentors Application Systems Analysts I in best practices and workflow support.
8. Leads operational readiness tasks and documentation updates.
9. Participates in cross-functional collaborations for change management, partnering with clinical, operational, research, revenue cycle, and technical stakeholders.
10. Documents and analyzes workflow and system usage to identify optimization opportunities, including clinical research workflows related to study administration, participant enrollment, research coordinator activities, study feasibility, recruitment, and participant tracking.
11. Supports configuration changes and minor enhancement builds for assigned applications, including clinical research and related systems.
12. Tracks and reports on application issues, trends, and improvements.
13. Assists with user-facing data and reporting tools, including specifying custom data requests and supporting research dashboards, reporting, and data analysis.
14. Demonstrates sound judgment, critical thinking, and collaborative relationship building.
15. Provides application and workflow support for clinical research systems and related applications, including Epic Research (ERM), Epic ClinDoc, Epic CPOE, CTMS, and other assigned systems.
16. Supports clinical research billing review and compliance-related system processes and workflows.
17. Provides training, guidance, and ongoing application support to clinical research coordinators and other assigned end users.
18. Supports the development, standardization, and optimization of scalable application solutions and workflows to meet the operational needs and continued growth of the clinical research program.
19. Performs other duties as assigned.

Overview

Nationally Recognized. Community Focused.

Community Memorial Healthcare is proud to earn the 2026 Outstanding Patient Experience Award from Healthgrades, placing Community Memorial Hospital - Ventura among the top 15% of hospitals nationwide and one of only 13 hospitals in Southern California recognized for patient experience excellence. Extraordinary patient care begins with extraordinary teams.

View all of our awards and accreditations and learn more about us as you explore career opportunities with a team committed to compassionate, award-winning care.

Community Memorial Health System was established in 2005 when Community Memorial Hospital in Ventura merged with Ojai Valley Community Hospital. It is comprised of these two hospitals along with a network of primary and specialty care health centers serving various communities across west Ventura County. Our health system is a community-owned, not-for-profit organization. As such, we are not backed by a corporate or government entity, nor do we answer to shareholders. We depend on - and answer to - the communities we serve.

Community Memorial Healthcare Benefits

• Competitive Pay
• Shift Differentials
• In-House Registry Rates
• Fidelity 403(b) Retirement Plan
• Paid Time Off
• Medical (EPO/PPO), Dental, & Vision Insurance Coverage
• Voluntary Worksite Benefits
• Employee Assistance Program Available 24/7 (EAP)
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF)
• Recognition programs
• Employee service recognition events
• Home, Retail, Travel & Entertainment Discounts
• National Hospital Week and National Nurses Week celebrations

Community Memorial Healthcare is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. We strive to promote an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work in our community.

We are an AA/EEO/Veterans/Disabled Employer