IS Coordinator

University of Alaska; Anchorage (AK); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Retirement options

Annual leave

12 paid holidays per year

Tuition waivers for employees and/or家族

Job summary

The University of Alaska in Anchorage is seeking an IS Coordinator to lead a Tech team supporting Training Coordinators in delivering distance and in-person training and annual conferences across Alaska. You will oversee non-credit class registration and LMS shell construction while delivering excellent customer service and problem solving to help participants access training opportunities.

A successful candidate will manage multiple systems, travel within Alaska to support trainers, and adapt

Qualifications

• Solid information technologies understanding and problem solving skills.
• Experience with multiple systems and how they relate to non-credit registration and learning management systems.
• Strong interpersonal and customer service skills across in-person and remote environments.

Responsibilities

• Lead a Tech team supporting Training Coordinators for distance and in-person trainings and conferences across Alaska.
• Oversee non-credit class registration and course shell construction.
• Provide customer service and problem-solving support to participants/users accessing training opportunities.

Skills

IT knowledge

Problem solving

Customer service

Communication

Travel willingness

Education

Bachelor’s degree in Information Technology or related field

Tools

LMS

Registration systems

Zoom

Job description

As an IS Coordinator with the Center for Human Development’s disabilities services workforce training programs, you will lead a Tech team that supports professional Training Coordinators to deliver distance and in-person training opportunities and annual conferences throughout Alaska, oversee non-credit class registration and course “shell” construction and provide customer service and problem-solving skills to assist participant/users to access training opportunities.

A successful candidate will possess solid information technologies understanding with problem solving skills; experience and knowledge of multiple systems and how they relate to one another in regard to non-credit registration and learning management systems; have strong interpersonal/customer service, and communication skills in different environments like supporting in-person training sessions and conferences; using phone, email and zoom formats; abilities to adapt and adopt new technologies/software as needed to support training program; and an ability to work well and lead Tech team and track multiple projects.

Must be able and willing to travel within Alaska as the IS Coordinator would be expected to support trainers with technology in other areas across the state.

Minimum Qualifications:

Bachelor’s degree in a relevant field (i.e. Information Technology, Education or other related field) and 3 years’ experience, or an equivalent combination of training and experience.

Position Details:

This position is located on the University of Alaska campus in Anchorage. Must be able and willing to travel within Alaska as the IS Coordinator would be expected to support trainers with technology in other areas across the state. This is a full-time, term-funded, exempt staff position complete with both a competitive salary and full employee benefits package.

UA provides a generous compensation package that includes:

• retirement options
• annual leave
• 12 paid holidays per year
• tuition waivers for employees and family members
• affordable medical, dental and vision care coverage

New hires will be placed on the UA Staff Salary Schedule Grade 80, based on education and experience.

We review applications on a rolling basis. Because we may close the posting once a sufficient pool of qualified candidates is established, we encourage early submission. Please note that once a viable pool is identified, further applications may not be reviewed.

The University of Alaska (UA) requires employees to work on-site based on operational and business needs. Hybrid and remote work arrangements may be considered only for positions specifically designated and advertised as eligible for hybrid or remote work. Any approved arrangement will be based on the position’s duties, operational needs, and the employee’s ability to effectively perform the work remotely.

If you have any questions regarding this position, please contact Lisa Cauble, Training Director, at [e-mail].

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

This position is part of a bargaining unit represented by the Coalition of Alaska University Staff for Equity (CAUSE)-UAW.

This is a term-funded position reviewed annually for contract renewal at the University's discretion.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the ADA team at [e-mail].

The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report whichcontains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.

Access to the reports is available at:

UAA:(Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension)Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or [e-mail] / 907-786-1214 or [e-mail].

UAF:(Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus)Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or [e-mail].

UAS:(Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus)Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or [e-mail].