iPhone Deployment Specialist — Hybrid IT Support

TSMC - Taiwan Semiconductor Manufacturing Company Limited; San Jose (CA); Hybrid; USD 44,000 - 52,000; Full time

Job summary

TSMC North America seeks an IT Assistant to support a customized iPhone deployment. You will configure devices, schedule pickups, and deliver brief trainings while troubleshooting post-deployment issues with a customer-service mindset and tech focus.

Based in San Jose, CA, this hybrid role emphasizes AI-driven workflow improvements, proactive problem solving, and collaboration with senior IT staff to ensure a smooth rollout.

Qualifications

• High school diploma required; college degree in CS/IT a plus.
• Experience in IT support, helpdesk, customer service, or deployment projects.
• Strong familiarity with iOS devices, iOS settings, and app troubleshooting; basic Windows 11 and Microsoft 365 knowledge.
• Hands-on experience with AI productivity tools (e.g., ChatGPT, Gemini, Claude) to draft docs and automate tasks.

Responsibilities

• Configure and provision iPhones with corporate configurations and apps, ensuring security standards.
• Schedule pickup appointments and manage the distribution calendar for rollout.
• Use AI tools to optimize scheduling, draft user communications, and simplify daily admin tasks.
• Provide brief, hands-on user training at device pickup and create FAQs and onboarding materials.
• Deliver Tier 1 technical support for the new iPhone system and diagnose issues with AI-assisted tools.

Skills

Customer service

Organization

Problem solving

AI literacy

Communication

Education

High school diploma

Associate or Bachelor in CS/IT

Tools

Windows 11

Microsoft 365

ChatGPT

Gemini

Claude

Job description

TSMC North America seeks an IT Assistant to support a customized iPhone deployment. You will configure devices, schedule pickups, and deliver brief trainings while troubleshooting post-deployment issues with a customer-service mindset and tech focus.

Based in San Jose, CA, this hybrid role emphasizes AI-driven workflow improvements, proactive problem solving, and collaboration with senior IT staff to ensure a smooth rollout.