iPhone Deployment IT Assistant (Hybrid, AI Tools)

TSMC - Taiwan Semiconductor Manufacturing Company Limited; California (MO); Hybrid; USD 44,000 - 52,000; Full time

Job summary

Taiwan Semiconductor Manufacturing Company Limited (TSMC) North America in San Jose, CA, seeks an IT Assistant to support a customized iPhone system deployment. You will configure iPhones, schedule appointments, provide brief user training, and troubleshoot initial post-deployment issues in a hybrid role.

You will leverage AI productivity tools to streamline workflows, draft communications, and reduce manual effort while delivering responsive, customer-focused support to employees during rollout.

Qualifications

• High school diploma required; Associate’s or bachelor’s degree in computer science, IT, or related field is a plus.
• Prior experience in IT support, helpdesk, customer service, or technology deployment projects (internships/school projects welcome).

Responsibilities

• Device Configuration & Setup: Prepare, configure, and provision iPhones with corporate configurations and apps, ensuring security standards.
• Scheduling & Coordination: Schedule pickup appointments and manage distribution calendar for rollout.
• Process Optimization via AI: Use AI tools to optimize scheduling, draft user communications, and streamline admin tasks.
• User Training & Content Creation: Provide brief hands-on training and create FAQs, guides, and onboarding materials with AI help.
• Technical Support & Troubleshooting: Deliver Tier 1 support for the iPhone system (connectivity, apps, user settings).
• Issue Escalation & Reporting: Track progress and escalate complex problems to senior IT staff.

Skills

iOS devices

iOS settings

App troubleshooting

Windows 11

Microsoft 365

AI productivity tools

Customer service

Education

High school diploma

Bachelor’s degree preferred

Job description

Taiwan Semiconductor Manufacturing Company Limited (TSMC) North America in San Jose, CA, seeks an IT Assistant to support a customized iPhone system deployment. You will configure iPhones, schedule appointments, provide brief user training, and troubleshoot initial post-deployment issues in a hybrid role.

You will leverage AI productivity tools to streamline workflows, draft communications, and reduce manual effort while delivering responsive, customer-focused support to employees during rollout.