Mobile Device Technician

eTeam; New York (NY); On-site; USD 60,000 - 64,000; Full time

Job summary

eTeam in New York, NY seeks a Mobile Device Deployment Technician for a 12-month assignment. You will allocate, configure, and deploy corporate iPhones, manage user access, and ensure policy compliance across teams.

Responsibilities include maintaining the Mobile Asset Tracking Database, coordinating with Messaging and CRM teams, and assisting recipients with setup. Strong organizational, communication, and stakeholder skills are essential.

Qualifications

• 2+ years IT or business experience.
• Ability to work with employees at every level of an organization.
• Excellent written and verbal communication skills.
• Sense of ownership and organization is key to success.

Responsibilities

• Allocate corporate iPhones purchased for staff.
• Create and manage users in the mobile voice recording portal to ensure proper capture of ecomms.
• Tag all iPhones with asset tags and enter device information into the Mobile Asset Tracking Database.
• Enter device and deployment information into an existing project tracking spreadsheet.
• Verify users have signed off and accepted delivery in the database.
• Confirm users have accepted the iPhone terms in the policy repository.
• Deploy iPhones after all requirements are met and users are compliant.
• Assist recipients with iPhone setup and service questions.
• Coordinate with the Messaging team to surface deployment issues.
• Coordinate with CRM staff to review service delivery and document issues.
• Escalate deployment issues to line manager.

Skills

IT experience

Communication skills

Organized / task-oriented

Stakeholder management

Education

College diploma in Computer Science

Tools

Mobile Asset Tracking Database

Job description

Title: Mobile Device Deployment Technician
Location: NYC, NY
Duration: 12 months
Payrate: $29/hr

Responsibilities:

• Allocate corporate iPhones purchased for staff
• Create and manage users in the mobile voice recording portal to insure proper capture of ecomms
• Tag all iPhones with asset tags and enter mandatory device information such as serial number, phone number, brand/model, user GID into the ‘Mobile Asset Tracking Database’
• Enter mandatory device and deployment information into an existing project tracking spreadsheet
• Confirm by checking the ‘Mobile Asset Tracking Database’ that each user being assigned an iPhone has “Signed Off” in the database and accepted delivery of the iPhone
• Check the messaging team’s iPhone project data repository to confirm that users being assigned corporate iPhones have accepted the terms of the iPhone user policy and mobile app usage terms
• Deploy iPhones to users after all requirements have been met and the users is compliant
• Assist the iPhone recipients with any questions related to the iPhone and how to set up the services being provided by
• Work with the Messaging team staff in charge of coordinating the iPhone deployment to make them aware of any technical or deployment process issues
• Work with the Customer Relations Management staff to review service delivery and ensure that all issues affecting users are addressed and documented
• Escalate deployment issues to their line manager. Their line manager will escalated accordingly
  

Qualifications:

• Minimum of 2 years of IT or business experience
• Ability to work with employees at every level of an organization.
• College diploma in Computer Science would be considered an asset
• Organized, task-oriented individual who is able to follow up on any request until completion.
• Ability to lead discussions to evolve the current processes (Goal is to standardize the processing)
• Excellent written and verbal communication skills
• Sense of ownership & organization is key to success
• Follow the Bank's methodologies.