IP Services Client Advisor (Hybrid/Remote)

Anaqua; Boston (MA); Hybrid; USD 55,000 - 90,000; Full time

Benefits offered by this job

Hybrid or remote work model

Medical, dental, vision, life, and pet

401(k) with company match

Casual and fun work environment

3 weeks of vacation

8 company holidays, plus 2 floating

Job summary

Anaqua is seeking a Consultant, IP Services to join our Services team, overseeing front-office client management for patent and trademark maintenance worldwide. In this client-facing role, you will build trusted relationships, keep portfolio records accurate, and support process improvements across the business.

You will thrive in a matrix organization and manage shifting priorities. The role requires a Bachelor's degree or related experience, 3+ years IP experience, strong attention to detail,

Qualifications

• Bachelor’s Degree or related experience
• 3+ years of intellectual property experience
• Superb attention to detail, accuracy and strong organizational skills
• Experience MS Office technology (Word, PowerPoint, Excel, etc.)
• Demonstrative proactive client relationship skills
• Ability to multitask and work on multiple complex tasks
• Ability to diligently review various documents and client files
• Excellent communication skills and the ability to interact professionally with a diverse group of executives, managers, subject matter experts, and administrative professionals
• Maintain high levels of confidentiality and professionalism
• Motivated and the ability to work in a fast-paced, team environment
• Ability to work independently and time management
• Paralegal skills and knowledge of Intellectual Property
• Experience in a change management environment is valuable

Responsibilities

• Provide best-in-class support for patent and trademark clients
• Manage client relationships for new and existing clients, forming trusted partnerships focused on timely solutions
• Support the sales team during the latter stages of the process to educate clients on the services
• Proactively communicate and collaborate with external and internal clients to keep portfolio records current, accurate and valid
• Establish and maintain close working relationships with colleagues across all territories to support a 'one firm' service delivery
• Monitor docketing and deliver data reconciliation
• Provide internal and external software training related to the Services division, and author and update process documentation
• Engage in continuous process improvements and change management across the business

Skills

Client relationship skills

Communication skills

Multitasking

Time management

Confidentiality

Education

Bachelor’s degree

Tools

MS Office

Job description

Anaqua is seeking a Consultant, IP Services to join our Services team, overseeing front-office client management for patent and trademark maintenance worldwide. In this client-facing role, you will build trusted relationships, keep portfolio records accurate, and support process improvements across the business.

You will thrive in a matrix organization and manage shifting priorities. The role requires a Bachelor's degree or related experience, 3+ years IP experience, strong attention to detail,