IP Operations & Client Services Specialist

Polsinelli; Seattle (WA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Medical insurance and benefits

Dental insurance

Vision insurance

401(k) benefits

Parking/Transit reimbursement

Job summary

Polsinelli is seeking a Legal Practice Specialist in Seattle to support the IP Department and Shareholder’s practice. You will liaise between attorneys, paralegals, and admin teams to ensure efficient management of client matters and relationships.

The ideal candidate is organized, detail-oriented, and comfortable working independently in a fast-paced law firm. You will anticipate needs, manage priorities, and seek process improvements for superior client service.

Qualifications

• 5+ years of administrative or client service experience.
• Bachelor's degree or better.
• Experience in law firm operations is a plus.

Responsibilities

• Provide high-touch support to the Shareholder managing client relationships and acting as the primary operational contact.
• Monitor and coordinate client matters, deadlines, deliverables, and related activities.
• Coordinate with attorneys, paralegals, docketing, conflicts, billing, finance, marketing, and admin teams to resolve issues.
• Prepare and maintain practice reports, dashboards, and status updates for management.
• Coordinate client meetings, calls, and presentations; assist with matter openings/closings per firm policy.
• Identify workflow challenges and recommend efficiency improvements to service delivery.
• Maintain knowledge of key clients, matters, teams, and practice priorities.
• Complete eight hours of continuing technical education annually.

Skills

Attention to detail

Organizational skills

Written & verbal communication

Interpersonal skills

Client service

Education

Bachelor's degree or better

Tools

iManage

InTapp

Chrome River

Adobe

Word

Excel

PowerPoint

Outlook

Job description

Polsinelli is seeking a Legal Practice Specialist in Seattle to support the IP Department and Shareholder’s practice. You will liaise between attorneys, paralegals, and admin teams to ensure efficient management of client matters and relationships.

The ideal candidate is organized, detail-oriented, and comfortable working independently in a fast-paced law firm. You will anticipate needs, manage priorities, and seek process improvements for superior client service.