IoT Equipment Diagnostics Technician

Gallagher Group Limited; Kansas City (MO); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Global stability

Career development

Tools and resources

Collaborative culture

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Disability Insurance

Voluntary Life Insurance

Critical Illness Insurance

Identity Protection

401(k) Plan

Employee Assistance Program

Wellness Program

Job summary

Gallagher Group Limited’s eShepherd unit seeks an Equipment Diagnostic Technician to diagnose, repair and refurbish returned equipment while supporting customers and partners. You will validate firmware, capture feedback for engineering, and help improve service processes.

Ideal candidates have electronics/IT qualifications, strong troubleshooting and customer-service skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Must hold electronics/IT or technical qualification, or equivalent hands-on experience.
• Experience diagnosing and repairing electronic equipment.
• Strong communication and customer service abilities.

Responsibilities

• Diagnose, troubleshoot and repair eShepherd products to component level.
• Refurbish and test returned equipment ready for redeployment.
• Investigate warranty returns and identify root causes.
• Support customer and partner technical enquiries.
• Validate firmware updates and product releases.
• Capture service insights and provide feedback to engineering teams.
• Assist in developing service procedures and troubleshooting resources.
• Help drive continuous improvement across service operations and customer support activities.

Skills

Troubleshooting

Root-cause analysis

Customer service

Organisational skills

IoT experience

Multi-tasking

Education

Electronics/IT qualification

Tools

CRM systems

Inventory management

Job description

Gallagher Group Limited’s eShepherd unit seeks an Equipment Diagnostic Technician to diagnose, repair and refurbish returned equipment while supporting customers and partners. You will validate firmware, capture feedback for engineering, and help improve service processes.

Ideal candidates have electronics/IT qualifications, strong troubleshooting and customer-service skills, and the ability to manage multiple priorities in a fast-paced environment.