Technician III

Harvey Nash; Sunnyvale (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Harvey Nash in Sunnyvale seeks an engineering technician to set up and tear down test boards, maintain lab standards, and collect data for key metrics. You will deploy test boards, troubleshoot test setup issues, and re-deploy configurations per engineers' requests.

Strong focus on safety, calibration, and documentation is essential. Ideal candidates have an Associate or Bachelor's in a tech field or 4+ years in a lab/customer service role, with basic schematic reading and soldering ability.

Qualifications

• Associate or Bachelor's degree in a tech-related field or 4+ years of lab/customer service experience.

Responsibilities

• Set up and tear down test boards and equipment for automated tests.
• Maintain lab standards to keep workspace safe, clean, and organized.
• Collect data for critical lab metrics and track progress.
• Deploy test boards and troubleshoot test setup issues reported by engineers.
• Re-deploy test setups for new test procedures on a regular cadence.
• Inspect equipment for calibration status and follow ESD and housekeeping procedures.

Skills

Self-motivation

Accountability

Critical thinking

Multitasking

Communication

English fluency

Schematic reading

Education

Associate or Bachelor's in tech

Tools

Oscilloscopes

DMM

PCB test equipment

Job description

We seek an engineering technician responsible for test equipment setup, tear down, maintenance, data collection, and logistics. The customer service technician ensures the engineering service request operates reliably and satisfies the customer's end-use requirements. Experience working with customers and managing the interaction is

• Ability to be self-motivated and accountable in a fast-paced, independent environment
• Ability to think creatively as well as methodically regarding technical issues
• Respond promptly to customer inquiries and acknowledge and resolve customer issues.
• Communicate and coordinate with colleagues and provide feedback on the efficiency of the customer service process.
• Strong troubleshooting with critical thinking, attention to detail, and organizational skills.
• Ability to multitask, manage time, and prioritize and work in an unsupervised environment
• Understanding basic electronics and knowledge of lab equipment (Oscilloscopes, DMM, signal generator, signal analyzer) is helpful.
• Basic understanding of MS Office, PDFs, and the ability to read basic schematic, BOM, and documentation.

Description

• Responsible for test board and equipment setup, tear down, maintenance, data collection, and logistics.
• Responsibilities will also include maintaining lab standards to keep them safe, clean, and organized.
• Deploy test boards that run automated tests from engineering and troubleshoot issued requests that potentially have test setup issues.
• Remove and redeploy test board setups that need new test procedures from engineers' requests in a regular cadence.
• Collect data for critical metrics for the lab and track progress.
• Perform test equipment inventory, calibration, and maintenance routine.
• Understand and configure electro-mechanical component installations using BOM, drawings, and schematics.
• Perform electro-mechanical repair, troubleshoot wiring, and test modified semi-complex assemblies without supervision on standard projects.
• Communicate effectively and recommend changes on the document where applicable to actual wiring and mechanical build of assembly.
• Perform self-inspection according to the Manufacturing and or internal procedure checklist.
• Identify problems, document them, and bring them to the supervisor's attention.
• Check equipment for calibration status expired materials, and follow all ESD and other general housekeeping procedures.
• Detail oriented. Must read and follow written instructions, schematics, and diagrams correctly.
• Demonstrate proficiency in English - reading, writing, and verbal communication.

Requirements

• Associate or Bachelor's Degree in a Tech-related Major or 4+ years of equivalent experience in a Lab or customer service in a data center environment or field service technician.
• The ability to read schematics and set up various cable connectivity types to test equipment and DUT is a plus.
• Basic user-level understanding of Unix/Windows and Networking with Enterprise Switches and Routers is a plus.
• Ability to solder and rework PCBA components SMT, Through holes, wires, terminal and fine pitch parts.
• General test instrumentation hardware and software knowledge is a plus.
• Experience with environmental chamber operation and support.
• The ability to occasionally lift 50 lbs of equipment set up on the bench.