IOC Support Analyst - 24/7 Network & Security Ops

Dallas Fort Worth International Airport (DFW)

Town of Texas (WI)

On-site

USD 70,000 - 100,000

Full time

11 days ago

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Job summary

Dallas Fort Worth International Airport (DFW) is seeking an IOC Support Analyst to provide technical support for the Integrated Operations Center, monitor network health, troubleshoot hardware/software, and assist the ITS Security team. The role involves on-call support, incident response, and collaboration with multiple IT and security teams.

Ideal candidates have extensive computer operations experience, a CIJIS certification, and strong communication skills.

Qualifications

Completion of high school curriculum or equivalent.
Completion of formal education in computer operations and repair.
Four (4) years of experience in computer operations including one (1) year of computer maintenance.
Any equivalent combination of education and/or experience may be substituted for the above.
Possession of a valid class C driver's license.
CIJIS certification required(testing and background will be provided)
Excellent customer service.
Excellent written and oral communication.
Read and comprehend various cyber alerts.
Excellent client relationship skills.
Knowledge of the capabilities, limitations, and general characteristics of personal computers.
Knowledge of Desktop Operating Systems
Knowledge of network components, servers and cabling standards.
Skill in the installation, configuration and repair of desktop computers, networks, peripheral equipment, and related software systems.
Ability to communicate clearly and effectively, and to maintain harmonious internal and external working relationships.
Ability to be on call via pager or other department-defined method.
Ability to pass a medical physical.

Responsibilities

Monitor platform for maximum service availability and performance.
Facilitate network services across all supported endpoints and servers.
Support engineering and other technical units.
Provide 24/7 network health investigation and signal to report by using network monitoring software.
Perform the carrier route testing for the network communication device.
Responsible for monitoring events and incidents that affect server and service health across the Enterprise, documenting outage information including actions taken to respond to incidents and resolve the outage.
Image, Configure and Test Desktop/Laptop devices in accordance with DFW policy/procedures.
Install Test and update software as required.
Technical support of Audio-Video systems.
Provide regular status reports to customers and management as necessary.
Troubleshoot and resolve user issues (hardware and software).
Respond, log, and track support tickets into the ticketing system (RemedyForce).
Troubleshoot software and hardware failures and take steps to remedy problems.
Facilitate customer escalations, driving issues to resolution.
Coordinate with functional managers on all project teams.
Work with subject matter experts to create/update task changes and estimates.
Review security memos and alerts from vendors; communicate possible action steps to the responsible party.
Promote an environment focused on continuous improvement and high levels of collaboration using leadership and conflict resolution skills.
Review security memos and alerts from vendors; communicate possible action steps to the responsible party.
Support Cybersecurity fundamentals, Data security concepts and practices, Phishing emails, Managed Detection and Response Platform (MDR) alerts
Manage Security Incident Event Monitoring (SIEM) alerts, Endpoint Protection / EDR (e.g., ATP/Cylance/etc.) alerts, and Cloud App Security alerts
Document management security compliance alerts (e.g., PII, SSI, PCI)
Manage Threat Intel alerts (A-ISAC, MS-ISAC, FBI, etc.), Detect, engage, and respond to malicious activity alerts, and Identity and access management alerts.
Ensure confidentiality, integrity, and availability of data/information
Security testing for relevant alerts