IO Bridge Analyst (TS/SCI w/ Poly) – 12h Panama Shift

CACI International Inc; Springfield (VA); Presencial; USD 71.000 - 149.000; Jornada completa

Descripción de la vacante

CACI International Inc is seeking an Integrated Operations (IO) Bridge Analyst to support on-site IT operations, monitoring service availability, incidents, and coordination with customers and external providers. The role emphasizes data-driven reporting, trend analysis, and SLA adherence within a government-focused environment.

Expect full-time work with a 12-hour shift pattern (0600-1800) and strict TS/SCI with Polygraph clearance.

Responsabilidades

• Maintains an Operations Bridge, collaborating with ISC NOC, external agencies, and field units
• Provides Situational Awareness support to the Customer, including updating reports and logs
• Leverages management tools to correlate service impacts, availability, and SLA conformance
• Proactively monitors high priority incident tickets impacting VIPs and critical services
• Supports government with situational awareness of world/national events and correlates impacts to systems
• Conducts trend analysis and supports analytical investigation as needed
• Coordinates incident management and daily reports for leadership
• Generates Situational Awareness notifications and assists in after-action processes
• Applies ITIL best practices and maintains governance documentation
• Tracks incidents from identification to resolution and routes to specialists as needed
• Documents resolutions and updates knowledge bases
• Alerts management to recurring problems and patterns

Descripción del empleo

CACI International Inc is seeking an Integrated Operations (IO) Bridge Analyst to support on-site IT operations, monitoring service availability, incidents, and coordination with customers and external providers. The role emphasizes data-driven reporting, trend analysis, and SLA adherence within a government-focused environment.

Expect full-time work with a 12-hour shift pattern (0600-1800) and strict TS/SCI with Polygraph clearance.