Enterprise Monitoring & Situational Awareness Analyst

CACI International Inc; Denver (CO); Sur place; USD 58 000 - 117 000; Plein temps

Résumé du poste

CA CI International Inc. is seeking an Enterprise Monitoring Analyst to monitor, review, and manage Enterprise services on-site for a TS/SCI with Poly position. Duties include correlation of alerts, network incidents, and maintaining situational awareness under a Panama-based 12-hour shift pattern (4am-4pm).

The role collaborates with ISC NOC and government customers to ensure service continuity. Responsibilities include generating reports, updating logs, and coordinating incident management.

Qualifications

• Excellent written and verbal communications skills.
• Excellent customer service skills.
• Proficient writing skills.
• Working knowledge of ITIL 4 lexicon and framework.
• Working knowledge of network operations and IT services.

Responsabilités

• Maintains system awareness, collaborating with ISC Enterprise COMM NOC and field units.
• Provides Situational Awareness support to the Customer, including reports and logs.
• Leverages management tools to correlate service impacts and SLA conformance.
• Proactively monitors dashboards for high priority alerts impacting services.
• Supports Government with Situational Awareness local events and correlates impacts.
• Provides operational coordination for network Event and Incident Management.

Connaissances

Communication skills

Writing skills

Customer service

ITIL 4

Network operations

Security clearance

Description du poste

CA CI International Inc. is seeking an Enterprise Monitoring Analyst to monitor, review, and manage Enterprise services on-site for a TS/SCI with Poly position. Duties include correlation of alerts, network incidents, and maintaining situational awareness under a Panama-based 12-hour shift pattern (4am-4pm).

The role collaborates with ISC NOC and government customers to ensure service continuity. Responsibilities include generating reports, updating logs, and coordinating incident management.