IO Bridge Analyst — Day Shift, Mission-Critical Ops

CACI International Inc; Springfield (VA); On-site; USD 71,000 - 149,000; Full time

Job summary

Integrated Operations (IO) Bridge Analyst role in Springfield, VA for a 12-hour shift schedule. Requires active TS/SCI with polygraph, DoD 8140 IAT, ITIL 4, and 5+ years of IT infra experience.

Responsibilities include incident management, situational awareness, coordination with ISC NOC and external partners, and on-call support for COOP/crisis events. The position offers on-site operations, 12-hour shifts, and a path to career growth within CACI’s Enterprise IT services, with a focus on

Qualifications

• Must hold an active TS/SCI Clearance with Polygraph.
• Current Security+ or any DoD 8140 IAT certification.
• ITIL 4 Certification - or must obtain within 90 days.
• At least 5 years’ experience maintaining IT infrastructure and services in the Ecosystem, or equivalent.
• Shall demonstrate an understanding of commercial network services, wavelength, SONET and carrier ethernet.
• Excellent written and verbal communications skills.
• Excellent customer service skills.
• Proficient writing skills.
• Experience drafting and briefing presentations and executive level reports.
• Must be able to review technical documentation and summaries information for executive level review.
• Working knowledge of network operations and IT services.
• Operational experience collaborating and directing resources supporting mission critical operations.
• Must be available for on-call support in the event of a COOP or crisis situation as directed by customer.

Responsibilities

• Maintains an Operations Bridge, collaborating with the ISC NOC, external agencies/customers, and field units
• Provides Situational Awareness support to the Customer, including updating reports, master station logs, monitoring chat rooms, and communicating impacts to service operations
• Leverages Enterprise Management tools and analytics to correlate service impacts, availability, capability, and SLA conformance
• Proactively monitors high priority incident tickets impacting VIPs and Mission/Business/Enterprise critical services
• Supports the Government with Situational Awareness of world, national, or local events and correlates impacts to managed systems
• Ability to conduct trend analysis and support analytical investigation as needed
• Provides operational coordination for network Event and Incident Management functions
• Prepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership
• Fill-in support for Shift Supervisors as needed
• After hours support for Enterprise IT Maintenance Coordinator
• Facilitates meetings, coordinate briefing materials with customer
• Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers
• Supports the Government by performing daily ad hoc taskings from the Customer
• Generates Situational Awareness notification via various messaging systems for distribution to customers
• Provides technical assistance, when requested, by the Customer in support of defined duties
• Provides coordination, data collection, and other support to the After Action Report process
• Integrates ITIL best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
• Demonstrates an understanding of commercial network services, Wavelength, SONET, and Carrier Ethernet
• Tracks incidents and requests from identification through resolution ensuring a quality end‑to‑end customer experience
• Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components
• Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility
• Documents resolutions and updates self‑help and staff knowledge bases
• Alerts management to recurring problems and patterns of problems

Skills

Active TS/SCI clearance with polygraph

Security+ or DoD 8140 IAT

ITIL 4 Certification

5+ years IT infrastructure experience

Understanding of network services, WDM

Excellent written and verbal comms

Excellent customer service

Proficient writing

Executive-level briefing experience

Review technical documentation forExec

Knowledge of network operations

Operational on-call readiness

Job description

Integrated Operations (IO) Bridge Analyst role in Springfield, VA for a 12-hour shift schedule. Requires active TS/SCI with polygraph, DoD 8140 IAT, ITIL 4, and 5+ years of IT infra experience.

Responsibilities include incident management, situational awareness, coordination with ISC NOC and external partners, and on-call support for COOP/crisis events. The position offers on-site operations, 12-hour shifts, and a path to career growth within CACI’s Enterprise IT services, with a focus on