IO Bridge Analyst - Day Shift (Enterprise Ops)

CACI International; Town of Springfield (WI); On-site; USD 71,000 - 149,000; Full time

Job summary

CA CI International's Integrated Operations (IO) Bridge Analyst role focuses on on-site technical expertise to detect, monitor, and manage Enterprise services. The position supports documentation, incident management, and coordination with government leadership through daily briefings and situational awareness updates.

The role requires working 12-hour Panama shift style coverage (0600-1800) and involvement across NOC coordination, service continuity, and ITIL-based governance while ensuring VIP

Responsibilities

• Maintains an Operations Bridge, collaborating with the Integrated Service Center (ISC) Network Operations Center (NOC), external agencies/customers, and field units
• Provides Situational Awareness support to the Customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations
• Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trends
• Proactively monitors high priority incident tickets impacting VIPs and Mission/Business/Enterprise critical services
• Supports the Government with Situational Awareness of world, national, or local events (e.g., natural disasters, civil unrest, low intensity conflicts, acts or terrorism) and correlates impacts to Network Operations Squadron managed and monitored systems
• Ability to conduct trend analysis and support analytical investigation as needed
• Provides operational coordination for network Event and Incident Management functions
• Prepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership
• Fill-in support for Shift Supervisors as needed
• After hours support for Enterprise IT Maintenance Coordinator
• Facilitates meetings, coordinate briefing materials with customer
• Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers
• Supports the Government by performing daily ad hoc taskings from the Customer
• Generates Situational Awareness notification via various messaging systems for distribution to customers
• Provides technical assistance, when requested, by the Customer in support of defined duties
• Provides coordination, data collection, and other support to the After Action Report process
• Integrates ITIL best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
• Demonstrates an understanding of commercial network services, Wavelength, SONET, and Carrier Ethernet
• Tracks incidents and requests from identification through resolution ensuring a quality end-to-end customer experience
• Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components
• Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists
• Documents resolutions and updates self-help and staff knowledge bases.
• Alerts management to recurring problems and patterns of problems

Job description

CA CI International's Integrated Operations (IO) Bridge Analyst role focuses on on-site technical expertise to detect, monitor, and manage Enterprise services. The position supports documentation, incident management, and coordination with government leadership through daily briefings and situational awareness updates.

The role requires working 12-hour Panama shift style coverage (0600-1800) and involvement across NOC coordination, service continuity, and ITIL-based governance while ensuring VIP