Integrated Operations (IO) Bridge Analyst - Day Shift

CACI International; Town of Springfield (WI); On-site; USD 71,000 - 149,000; Full time

Job summary

CA CI International's Integrated Operations (IO) Bridge Analyst role focuses on on-site technical expertise to detect, monitor, and manage Enterprise services. The position supports documentation, incident management, and coordination with government leadership through daily briefings and situational awareness updates.

The role requires working 12-hour Panama shift style coverage (0600-1800) and involvement across NOC coordination, service continuity, and ITIL-based governance while ensuring VIP

Responsibilities

• Maintains an Operations Bridge, collaborating with the Integrated Service Center (ISC) Network Operations Center (NOC), external agencies/customers, and field units
• Provides Situational Awareness support to the Customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations
• Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trends
• Proactively monitors high priority incident tickets impacting VIPs and Mission/Business/Enterprise critical services
• Supports the Government with Situational Awareness of world, national, or local events (e.g., natural disasters, civil unrest, low intensity conflicts, acts or terrorism) and correlates impacts to Network Operations Squadron managed and monitored systems
• Ability to conduct trend analysis and support analytical investigation as needed
• Provides operational coordination for network Event and Incident Management functions
• Prepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership
• Fill-in support for Shift Supervisors as needed
• After hours support for Enterprise IT Maintenance Coordinator
• Facilitates meetings, coordinate briefing materials with customer
• Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers
• Supports the Government by performing daily ad hoc taskings from the Customer
• Generates Situational Awareness notification via various messaging systems for distribution to customers
• Provides technical assistance, when requested, by the Customer in support of defined duties
• Provides coordination, data collection, and other support to the After Action Report process
• Integrates ITIL best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
• Demonstrates an understanding of commercial network services, Wavelength, SONET, and Carrier Ethernet
• Tracks incidents and requests from identification through resolution ensuring a quality end-to-end customer experience
• Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components
• Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists
• Documents resolutions and updates self-help and staff knowledge bases.
• Alerts management to recurring problems and patterns of problems

Job description

Job Title: Integrated Operations (IO) Bridge Analyst - Day Shift

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

* * *

The Integrated Operations (IO) Bridge supports the customer by providing on-site technical expertise to detect, monitor, and manage Enterprise services. This includes ensuring the timely exchange of situational awareness information, correlation or network incidents, coordination with commercial and external Service Providers, customer impact assessments, coordination of maintenance ac vi es, technical support, report creation, network lockdown support, Incident /Problem Management support, as well as providing some quality assurance and training duties.

Work hours - Panama (2 on, 2 off, 3 on, 2 off, 2 on, 3 off) Shift work - 12 hour shifts 0600-1800

Responsibilities:

• Maintains an Operations Bridge, collaborating with the Integrated Service Center (ISC) Network Operations Center (NOC), external agencies/customers, and field units
• Provides Situational Awareness support to the Customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations
• Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trends
• Proactively monitors high priority incident tickets impacting VIPs and Mission/Business/Enterprise critical services
• Supports the Government with Situational Awareness of world, national, or local events (e.g., natural disasters, civil unrest, low intensity conflicts, acts or terrorism) and correlates impacts to Network Operations Squadron managed and monitored systems
• Ability to conduct trend analysis and support analytical investigation as needed
• Provides operational coordination for network Event and Incident Management functions
• Prepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership
• Fill-in support for Shift Supervisors as needed
• After hours support for Enterprise IT Maintenance Coordinator
• Facilitates meetings, coordinate briefing materials with customer
• Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers
• Supports the Government by performing daily ad hoc taskings from the Customer
• Generates Situational Awareness notification via various messaging systems for distribution to customers
• Provides technical assistance, when requested, by the Customer in support of defined duties
• Provides coordination, data collection, and other support to the After Action Report process
• Integrates ITIL best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
• Demonstrates an understanding of commercial network services, Wavelength, SONET, and Carrier Ethernet
• Tracks incidents and requests from identification through resolution ensuring a quality end-to-end customer experience
• Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components
• Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists
• Documents resolutions and updates self-help and staff knowledge bases.
• Alerts management to recurring problems and patterns of problems

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

$70,800 - $148,600

CACI is anEqualOpportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any otherprotectedcharacteristic.