Invoice Support Specialist - Customer Care & Collections

Southeastern Freight Lines; Lexington, Northern (SC, KY); Hybrid; USD 29,000 - 36,000; Full time

Job summary

Southeastern Freight Lines in Lexington, SC is seeking an Invoice Support Account Specialist 1 responsible for handling inbound calls and emails from customers regarding invoice issues. You will document, forward, and resolve requests, while coordinating with Credit and Collections, Traffic, and Service Centers.

The role requires a high school diploma or GED, with preferred experience in data entry and customer service.

Qualifications

• High School Diploma or GED required.
• Prefer prior data entry and customer service experience.

Responsibilities

• Handle incoming calls and emails from customers regarding invoice support issues.
• Document and forward calls needing additional support to the appropriate associate.
• Interact with Credit and Collections, Traffic Department, and Service Centers daily.
• Manage SEFL inboxes and image documentation into the imaging system.
• Correspond with collection agencies and provide documentation to customers upon request.

Skills

Customer service

Data entry

Education

High School Diploma or GED

Job description

Southeastern Freight Lines in Lexington, SC is seeking an Invoice Support Account Specialist 1 responsible for handling inbound calls and emails from customers regarding invoice issues. You will document, forward, and resolve requests, while coordinating with Credit and Collections, Traffic, and Service Centers.

The role requires a high school diploma or GED, with preferred experience in data entry and customer service.