Invoice Support Specialist: Fast-Response Customer Care

Southeastern Freight Lines; Buffalo (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Southeastern Freight Lines is seeking an Invoice Support Account Specialist 1 to manage and resolve inbound calls and emails from customers regarding invoice issues. You will document and forward calls, manage emails, and communicate with collection agencies and the Credit and Collections teams.

This role requires a high school diploma or GED; data entry and customer service experience are preferred. The position operates on First Shift within a leading LTL logistics provider in the Southeast.

Qualifications

• High School Diploma or GED required.
• Prefer data entry and customer service experience.

Responsibilities

• Handle incoming phone calls and emails from customers regarding invoice support issues.
• Document and forward calls needing additional support to the appropriate associate.
• Interact with Credit and Collections teams daily and coordinate with Traffic Department and Service Centers as needed.
• Manage SEFL personal and team email inboxes and file documentation in the imaging system.
• Correspond with collection agencies via email and provide documentation to customers upon request.

Skills

Data entry

Customer service

Phone handling

Email management

Education

High School Diploma or GED

Tools

Imaging system

Email inbox management

Job description

Southeastern Freight Lines is seeking an Invoice Support Account Specialist 1 to manage and resolve inbound calls and emails from customers regarding invoice issues. You will document and forward calls, manage emails, and communicate with collection agencies and the Credit and Collections teams.

This role requires a high school diploma or GED; data entry and customer service experience are preferred. The position operates on First Shift within a leading LTL logistics provider in the Southeast.