Investor Reporting Specialist – Mortgage Servicing

Mortgage Forward; Chicago (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

Mortgage Forward in Chicago seeks a Mortgage Servicer – Investor Reporting to support investor reporting to Fannie Mae, Freddie Mac, Ginnie Mae and portfolio investors. The role requires handling borrower inquiries, maintaining compliance, and ensuring accurate reporting.

The ideal candidate has at least three years of agency servicing experience and a high school diploma or GED. Join a team focused on delivering outstanding service and reliable investor communications.

Qualifications

• Minimum of three years agency servicing experience.
• Ability to interpret investor reporting guidelines and requirements.

Responsibilities

• Serve as a point of contact between Mortgage Forward and clients, coordinating loan-related needs.
• Provide investor reporting to Fannie Mae, Freddie Mac, Ginnie Mae, and portfolio investors.
• Demonstrate strong knowledge of agency systems for investor reporting.
• Apply agency and investor guidelines related to investor reporting.
• Back up answering calls from members and address payments and loss mitigation questions.
• Use security measures to verify borrowers and protect against fraud.
• Assist borrowers navigating the servicing website.
• Investigate and resolve borrower concerns with guidance and counseling.
• Diffuse upset borrowers with patience and tact.
• Back up processing payoff requests and lien releases.
• Perform other duties and ad hoc projects as assigned.
• Maintain compliance with applicable laws, rules, and internal controls.

Skills

Agency servicing

Investor reporting

Customer interaction

Education

High school diploma or GED

Job description

Mortgage Forward in Chicago seeks a Mortgage Servicer – Investor Reporting to support investor reporting to Fannie Mae, Freddie Mac, Ginnie Mae and portfolio investors. The role requires handling borrower inquiries, maintaining compliance, and ensuring accurate reporting.

The ideal candidate has at least three years of agency servicing experience and a high school diploma or GED. Join a team focused on delivering outstanding service and reliable investor communications.