Consumer Loan Servicing Specialist: III (Senior)

TALENT Software Services; Columbus (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

TALENT Software Services in Columbus, OH is seeking a seasoned mortgage servicing professional to join our Investor Reporting team. The role focuses on research, reconciliation, and timely remittance processing for client portfolios, leveraging ICE MSP and related ICE servicing platforms.

Ideal candidates bring 5+ years of experience, strong Excel skills, and a solid grasp of loan-level accounting, remittance workflows, and investor guidelines.

Qualifications

• 5+ years of mortgage servicing, investor reporting, loan accounting, or related servicing operations experience.
• Direct experience with ICE Mortgage Technology servicing systems (MSP or related ICE servicing platforms) required.
• Experience supporting Client Investor Reporting activities preferred.
• Working knowledge of mortgage servicing investor guidelines, remittance processes, and reporting requirements.
• Understanding of loan-level accounting, reconciliations, and cash management.

Responsibilities

• Review, research, and resolve investor reporting variances using ICE servicing systems.
• Perform loan-level analysis and correct reporting errors prior to remittance cycles.
• Generate and validate investor reporting data for Client portfolios.
• Ensure timely and accurate investor remittances per guidelines.
• Reconcile investor portfolios and custodial accounts to maintain data integrity.
• Research investor inquiries and remittance exceptions.
• Support servicing transfers and onboarding of new investors.
• Assist with regulatory exams and audits through data analysis.

Skills

Mortgage servicing knowledge

Investor reporting

Loan accounting

Advanced Excel

Data reconciliation

Education

Bachelor's or Associate degree in Accounting/Finance/Business

Tools

ICE MSP

ICE Servicing Platforms

Internal reporting tools

Job description

• 5+ years of mortgage servicing, investor reporting, loan accounting, or related servicing operations experience.
• Direct experience with ICE Mortgage Technology servicing systems (MSP or related ICE servicing platforms) required.
• Experience supporting Client (Client) Investor Reporting activities preferred.
• Working knowledge of mortgage servicing investor guidelines, remittance processes, and reporting requirements.
• Close Understanding of loan-level accounting, reconciliations, and cash management functions.
• Knowledge of servicing transfers, loan acquisitions, loan sales, and investor onboarding activities.

Required Experience & Knowledge

• 5+ years of mortgage servicing, investor reporting, loan accounting, or related servicing operations experience.
• Direct experience with ICE Mortgage Technology servicing systems (MSP or related ICE servicing platforms) required.
• Experience supporting Client (Client) Investor Reporting activities preferred.
• Working knowledge of mortgage servicing investor guidelines, remittance processes, and reporting requirements.
• Close Understanding of loan-level accounting, reconciliations, and cash management functions.
• Knowledge of servicing transfers, loan acquisitions, loan sales, and investor onboarding activities.

Primary Responsibilities

• Review, research, and resolve investor reporting variances using ICE servicing systems and internal reporting tools.
• Perform loan-level analysis and correct reporting exceptions prior to investor remittance cycles.
• Generate and validate investor reporting and remittance data for Client portfolios.
• Ensure timely and accurate investor remittances in accordance with investor guidelines.
• Reconcile investor portfolios and custodial accounts to maintain data integrity and compliance.
• Research and resolve investor inquiries, reporting discrepancies, and remittance exceptions.
• Prepare wires, general ledger entries, and cash transactions supporting investor reporting activities.
• Partner with Investor Accounting and servicing departments to clear reconciling items and resolve operational issues.
• Assist with servicing transfers, boarding of new investors, and repurchase transactions.
• Support regulatory exams, internal audits, and compliance reviews through data analysis and documentation.

Technical Skills

• Advanced Microsoft Excel skills including:
• VLOOKUP/XLOOKUP
• Pivot Tables
• Conditional Formatting
• Data Analysis and Reconciliation
• Strong analytical, accounting, and problem-solving skills.
• Ability to interpret investor requirements and apply them to servicing operations.
• Experience utilizing reporting tools, servicing platforms, and data extracts to analyze portfolio performance.

Professional Competencies

• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and meet strict deadlines.
• Effective verbal and written communication skills.
• Self-starter with the ability to work independently.
• Process improvement mindset with a focus on operational efficiency.
• Ability to develop, maintain, and enhance departmental procedures and controls.

Preferred Qualifications

• Associate's or bachelor's degree in accounting, Finance, Business, Mortgage Banking, or related field.
• Experience with Client Investor Reporting.
• Knowledge of GAAP and mortgage servicing accounting practices.