Assistant Manager, Investor Reporting

Valley Bank; Wayne (NJ); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Valley Bank is seeking an Assistant Manager, Investor Reporting to oversee the accurate reporting, reconciliation, and remittance of loan servicing activity to investors and agencies, including Fannie Mae and Freddie Mac. This role leads Investor Reporting staff and collaborates with Accounting, Servicing, Audit, Technology, and investors.

The ideal candidate has 5+ years in investor reporting or mortgage servicing, strong Excel skills, and proven leadership.

Qualifications

• Bachelor's degree required in Finance, Accounting, Business or related field.
• Five+ years experience in investor reporting or mortgage servicing.
• Experience applying agency guidelines and private investor requirements.

Responsibilities

• Ensure timely and accurate reporting, reconciliation, and remittance of loan servicing activity to investors and agencies.
• Monitor and reconcile custodial accounts, resolve variances and data discrepancies.
• Ensure compliance with investor requirements, agency guidelines and regulatory standards.
• Review, analyze, and validate investor reporting data and propose improvements.
• Lead, train, and mentor Investor Reporting staff.
• Track KPIs and ensure reporting deadlines and service levels are met.
• Present investor reporting metrics and updates to management and investors.
• Identify process improvements and automation opportunities.
• Maintain and update investor reporting procedures with regulatory changes.

Skills

Investor reporting knowledge

Excel

Analytical thinking

Communication skills

Leadership

Attention to detail

Liaison with internal teams

Internal Controls

Education

Bachelor's degree in Finance/Accounting/Business

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth--with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.
At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.
The Asst Mgr, Investor Reporting oversees the accurate and timely reporting, reconciliation, and remittance of loan servicing activity to investors and government-sponsored agencies, including Fannie Mae, Freddie Mac, and private investors. This role leads Investor Reporting staff, ensuring compliance with investor requirements, regulatory standards, and internal controls. Serving as a key liaison across servicing, technology, business units, and external partners, the Team Lead resolves reporting issues, drives process improvements, supports strategic initiatives, and ensures the integrity of investor-related financial and servicing data.
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Responsibilities Include But Are Not Limited To

• Ensure the timely and accurate reporting, reconciliation, and remittance of loan servicing activity to investors and agencies, including Fannie Mae, Freddie Mac, and private investors.
• Monitor and reconcile custodial accounts, researching and resolving variances, exceptions, and reporting discrepancies.
• Ensure compliance with investor requirements, agency guidelines, regulatory standards, and internal policies.
• Review, analyze, and validate investor reporting data, recommending corrective actions and improvements to enhance accuracy and data quality.
• Partner with internal and external stakeholders, including Accounting, Servicing, Audit, Technology, and investors, to resolve reporting issues and support business objectives.
• Lead, train, and provide operational guidance to Investor Reporting staff, supporting team performance, development, and departmental initiatives.
• Track and analyze key performance indicators (KPIs), reporting results and identifying risks to ensure reporting deadlines and service levels are achieved.
• Prepare and present investor reporting metrics, performance results, and operational updates to management and investors.
• Identify, develop, and implement process improvements, best practices, and automation opportunities to enhance efficiency, controls, and productivity.
• Maintain and enhance investor reporting procedures by incorporating quality assurance findings, industry developments, regulatory changes, and other duties as assigned.
  

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Required Skills

• Strong knowledge of investor and agency reporting requirements and guidelines, such as Fannie Mae and Freddie Mac Servicer Compliance and USAP.
• Advanced proficiency in Microsoft Excel, Word, Outlook.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Strong leadership, coaching, and organizational skills.
• Attention to detail and accuracy.
• Ability to advise management and liaise between loan operations, Internal Audit and Risk Management.
• Understand Internal Control concepts to advise management on issues.
  

Required Experience

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field; an equivalent combination of education and experience may be considered.
• Five (5) or more years of experience in investor reporting, mortgage servicing, financial analysis, or a related financial services environment.
• Demonstrated experience applying agency guidelines and private investor requirements.
  

Preferred Experience

• Experience leading process improvement, automation, reporting enhancement, audit, or regulatory initiatives within a mortgage servicing environment.