Investor Reporting Specialist

Express Employment Professionals - Cincinnati East; Ocala (FL); On-site; USD 30,000 - 36,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking an Investor Reporting Specialist in Ocala, FL. The role focuses on accurate investor reporting, reconciliations, and compliance within a mortgage servicing environment.

You will prepare investor reports, process transactions, reconcile accounts, and support audits while ensuring timely, error-free reporting aligned with servicing agreements and investor guidelines.

Qualifications

• Strong attention to detail and accuracy.
• Excellent analytical and problem-solving skills.
• Ability to meet recurring deadlines in a fast-paced environment.
• Strong organizational and time management skills.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Excel and Microsoft Office applications.

Responsibilities

• Prepare and submit accurate and timely investor reports for agency and private investors.
• Ensure reporting activities comply with servicing agreements and investor guidelines.
• Process cash and non-cash transactions within the servicing system.
• Prepare wire requests and support remittance activities.
• Assist with daily, monthly, and year-end investor reporting functions.
• Reconcile custodial accounts and identify discrepancies.
• Research and resolve reconciling items within required timeframes.
• Monitor daily cash activity, transfers, and account balances.
• Analyze loan-level exceptions and reporting variances.
• Prepare and post general ledger entries as required.
• Maintain compliance with investor reporting requirements and servicing guidelines.
• Assist with internal audits, investor reviews, and external audit requests.
• Gather documentation and support audit-ready reporting processes.
• Ensure reporting and reconciliation activities are completed accurately and timely.
• Submit borrower credit reporting files to credit bureaus.
• Research and respond to disputes through E-Oscar.
• Partner with internal departments to resolve reporting and accounting discrepancies.
• Support testing of servicing system updates and reporting enhancements.
• Maintain departmental procedures, job aids, and process documentation.
• Identify opportunities to improve reporting accuracy and operational efficiency.
• Participate in special projects and departmental initiatives.
• Support continuous improvement efforts within Investor Reporting and Cashiering operations.

Skills

Attention to detail

Analytical skills

Deadline-driven

Organizational skills

Communication skills

Education

Bachelor's degree in Accounting, Finance, Business, or related field

Tools

Microsoft Excel

Microsoft Office

FICS Mortgage Servicer

Job description

Investor Reporting Specialist

Location: Ocala, FL
Job Type: Full-Time, Non-Exempt
Pay: $22.00 - $26.00 per hour

Position Overview

A growing mortgage servicing organization is seeking a detail-oriented Investor Reporting Specialist to support the accuracy, compliance, and financial integrity of its servicing portfolio.

This position is responsible for preparing and submitting investor reports, processing cash and non-cash transactions, reconciling custodial accounts, resolving reporting exceptions, and ensuring all reporting activities comply with investor requirements and servicing agreements.

The ideal candidate has strong analytical skills, enjoys working with numbers and data, and thrives in a deadline-driven environment where accuracy is critical.

Key Responsibilities

Investor Reporting & Remittance

• Prepare and submit accurate and timely investor reports for agency and private investors.
• Ensure reporting activities comply with servicing agreements and investor guidelines.
• Process cash and non-cash transactions within the servicing system.
• Prepare wire requests and support remittance activities.
• Assist with daily, monthly, and year-end investor reporting functions.

Reconciliations & Analysis

• Reconcile custodial accounts and identify discrepancies.
• Research and resolve reconciling items within required timeframes.
• Monitor daily cash activity, transfers, and account balances.
• Analyze loan-level exceptions and reporting variances.
• Prepare and post general ledger entries as required.

Compliance & Audit Support

• Maintain compliance with investor reporting requirements and servicing guidelines.
• Assist with internal audits, investor reviews, and external audit requests.
• Gather documentation and support audit-ready reporting processes.
• Ensure reporting and reconciliation activities are completed accurately and timely.

Credit Reporting & Operational Support

• Submit borrower credit reporting files to credit bureaus.
• Research and respond to disputes through E-Oscar.
• Partner with internal departments to resolve reporting and accounting discrepancies.
• Support testing of servicing system updates and reporting enhancements.

Documentation & Process Improvement

• Maintain departmental procedures, job aids, and process documentation.
• Identify opportunities to improve reporting accuracy and operational efficiency.
• Participate in special projects and departmental initiatives.
• Support continuous improvement efforts within Investor Reporting and Cashiering operations.

Qualifications

Required

• Strong attention to detail and accuracy.
• Excellent analytical and problem-solving skills.
• Ability to meet recurring deadlines in a fast-paced environment.
• Strong organizational and time management skills.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Excel and Microsoft Office applications.

Preferred

• Bachelor's degree in Accounting, Finance, Business, or a related field.
• Minimum two years of experience in:
  • Mortgage servicing
  • Investor reporting
  • Accounting
  • Financial operations
  • Reconciliations
• Experience with custodial account reconciliations and remittance processing.
• Familiarity with agency and private investor reporting requirements.
• Experience with servicing platforms such as FICS Mortgage Servicer or similar systems.

Technical Skills

• Microsoft Excel, including:
  • Formulas
  • Lookup functions
  • Pivot tables
  • Data analysis
• Financial reporting and reconciliations
• General ledger entries and balancing activities
• Servicing system reporting tools

What We're Looking For

The ideal candidate is:

• Highly detail-oriented and organized.
• Comfortable working with large volumes of financial data.
• Able to identify and resolve discrepancies independently.
• Focused on accuracy, compliance, and continuous improvement.
• Collaborative and capable of working effectively across multiple departments.
• Able to prioritize competing deadlines while maintaining quality standards.

Why Join Us?

• Competitive hourly pay
• Opportunity to grow within mortgage servicing and investor reporting
• Exposure to agency and private investor reporting operations
• Collaborative team environment
• Stable, growth-oriented organization
• Opportunities to build expertise in servicing compliance, reconciliations, and financial reporting

Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.