Investor Reporting Specialist

Onetrust-International-LL; San Juan (PR); On-site; USD 60,000 - 90,000; Full time

Job summary

OneTrust International is seeking a motivated analyst to manage investor reporting and support investor relations initiatives. You will reconcile loan and servicing data, prepare investor reports, and ensure compliance with guidelines while meeting reporting deadlines.

The role collaborates with servicing, accounting, and operations teams to maintain data integrity and reporting accuracy, requiring strong analytical and problem-solving abilities and bilingual English/Spanish communication.

Qualifications

• 3–5 years of mortgage servicing or investor reporting experience.
• Experience preparing, reconciling, and submitting investor reports.
• Strong analytical and data reconciliation skills.
• Experience with investor reporting, servicing, and financial reporting systems.
• Excellent attention to detail and ability to meet deadlines.
• Knowledge of investor guidelines and mortgage servicing processes.

Responsibilities

• Compile, validate, and reconcile investor reporting data for accuracy.
• Prepare monthly, quarterly, and annual investor reports per guidelines.
• Monitor reporting schedules and ensure timely submissions.
• Respond to investor inquiries with accurate information.
• Maintain compliance with investor requirements and regulatory standards.
• Support audits with documentation and reporting records.
• Assist with remittance calculations, reconciliations, and payments.
• Identify process improvements to enhance reporting accuracy and efficiency.

Skills

Analytical skills

Attention to detail

Verbal and written communication

Problem solving

Time management

Bilingual English/Spanish

Tools

Investor reporting systems

Job description

ABOUT ONETRUST INTERNATIONAL

If you are looking for an organization that has established an outstanding reputation for quality products and services and where you are an important member of a professional team, then OneTrust International may be for you. Our focus on utilizing the latest technology to streamline the home loan process has made us a leader in our space. We really listen to our clients in order to anticipate their home financing goals and dreams. We're mortgage educators and financing strategists, providing detailed information and sound advice on mortgage options and industry trends. We focus our energies on a transparent and open communication loan process to close loans quickly.

If our employees are successful, we are successful. Our goal is to provide them with the most current competitive tools and information possible. Employees and management listen, engage, and provide honest feedback to each other. Those who make outstanding contributions are recognized for their outstanding customer service and are eligible for key programs. In order to hire and retain employees who share our values of integrity, transparency, innovation, and greatness, we offer attractive employment packages, work-life balance, a wide range of training opportunities, and an innovative and exciting business culture. Service is everything!

Position Summary

We are seeking a motivated and analytical professional to manage investor reporting activities and support investor relations initiatives. This position is responsible for reconciling loan and servicing data, preparing accurate investor reports, monitoring compliance with investor requirements, and ensuring all reporting deadlines are met. The successful candidate will collaborate with servicing, accounting, and operational teams to maintain data integrity and reporting accuracy.

Essential Duties and Responsibilities.

• Compile, validate, and reconcile investor reporting data to ensure accuracy, completeness, and compliance with reporting requirements.
• Prepare and submit monthly, quarterly, and annual investor reports in accordance with established deadlines and investor guidelines.
• Monitor reporting schedules and ensure the timely and accurate delivery of all required submissions.
• Respond to investor inquiries and requests by providing accurate information and resolving reporting-related issues.
• Maintain compliance with investor requirements, servicing agreements, and applicable regulatory standards.
• Support internal and external audits by preparing documentation, research, and reporting records as needed.
• Assist with investor remittance calculations, reconciliations, and payment reporting activities.
• Identify and implement process improvements to enhance reporting accuracy, efficiency, and operational effectiveness.

The above functions are intended to describe the general nature and level of work performed by individuals assigned to this job. This is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities and qualifications required of employees assigned to this job.

Education and Experience

• Minimum of 3 to 5 years of experience in mortgage servicing, investor reporting, or a related financial services environment.
• Minimum of 3 to 5 years of experience preparing, reconciling, and submitting investor reports in accordance with established guidelines and reporting requirements.
• Excellent analytical, problem-solving, and data reconciliation skills.
• Experience utilizing investor reporting, servicing, and financial reporting systems.
• Exceptional attention to detail, organizational skills, and the ability to manage multiple reporting deadlines.
• Proven ability to research, analyze, and resolve complex reporting discrepancies while ensuring data accuracy and compliance.
• Strong understanding of investor guidelines, reporting requirements, and mortgage servicing processes.

Knowledge, Skills and Abilities

• Strong verbal and written communication skills with the ability to effectively collaborate with investors, auditors, and internal stakeholders.
• Ability to research, analyze, and resolve complex account and servicing-related issues while meeting established deadlines.
• Maintains a positive, helpful, constructive attitude and work relationship with co-workers and supervisors.
• Strong time management and organizational skills in a dynamic, constantly changing environment.
• Excellent analytical, problem-solving, and critical-thinking abilities.
• Ability to perform in a fast-paced, high-volume environment
• Attention to detail and quality focused.
• Experience with loss mitigation systems.
• Fully bilingual (English/Spanish).

OneTrust International is an Equal Opportunity Employer