Inventory Trade Specialist – Corporate Sales Support

Westgate Resorts; Florida; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Benefits

Paid Time Off

401(k) Match

Daily Pay

Tuition Assistance

Job summary

Westgate Resorts in Ocoee, FL is seeking a detail-oriented Corporate Sales Support Team Member to coordinate inventory trades, support owner-to-owner exchanges, and maintain accurate trade documentation.

In this role you will liaise between owners and internal teams, manage multiple priorities in a fast-paced environment, and help improve customer satisfaction through proactive communication. Previous experience in sales support or hospitality and strong Excel/CRM skills are preferred.

Qualifications

• Experience in Corporate Sales Support, Sales Operations, Customer Service, Account Coordination, Trade Administration, Banking, Hospitality, Timeshare, or a related field.
• Strong negotiation and relationship-building skills.
• Excellent problem-solving and analytical abilities.
• Exceptional verbal and written communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Ability to work both independently and collaboratively.
• Timeshare industry experience.
• Inventory management experience.
• Customer relations or customer success experience.
• Banking, document management, or contract administration experience.
• Hospitality or resort operations experience.

Responsibilities

• Coordinate and facilitate owner inventory trades, matching owners with similar inventory for exchanges.
• Manage and maintain documentation of trade agreements, inventory records, and owner communications.
• Review and execute commitments outlined in trade option letters and related agreements.
• Communicate with owners regarding inventory availability, trade opportunities, and transaction status updates.
• Resolve inventory discrepancies by partnering with internal departments and stakeholders.
• Work with Customer Support teams to address owner concerns and improve customer satisfaction.
• Investigate and resolve trade-related issues while maintaining owner relationships.
• Monitor inventory availability and identify opportunities for successful trade placements.
• Collaborate with Sales, Trade Administration, Customer Support, and Operations teams to achieve objectives.
• Maintain compliance with company policies and documentation requirements.
• Analyze processes and recommend improvements to increase efficiency and accuracy.
• Provide timely updates and leadership reporting on inventory, trades, and concerns.

Skills

Negotiation

Relationship building

Problem solving

Communication skills

Multitasking

Attention to detail

Independent & collaborative

Education

High School Diploma or GED

Tools

Excel

Outlook

Adobe Acrobat

CRM systems

Data entry

Reporting

Job description

Westgate Resorts in Ocoee, FL is seeking a detail-oriented Corporate Sales Support Team Member to coordinate inventory trades, support owner-to-owner exchanges, and maintain accurate trade documentation.

In this role you will liaise between owners and internal teams, manage multiple priorities in a fast-paced environment, and help improve customer satisfaction through proactive communication. Previous experience in sales support or hospitality and strong Excel/CRM skills are preferred.