Inventory Specialist

RNR Dispensary; New York (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

RnR Dispensary in New York is seeking a reliable Inventory Specialist to join our growing team. The role emphasizes inventory management, delivery dispatch, and customer service in a fast-paced cannabis retail setting.

The ideal candidate has 1+ year of inventory experience, strong organizational and communication skills, and the ability to work evenings, nights, weekends, and holidays. Starting pay is $20.00 per hour for the first 3 months.

Qualifications

• Minimum 1 year of inventory-related work experience.
• Ability to work evenings, late nights, weekends, and holidays as scheduled.
• Strong organizational and communication skills.
• Excellent customer service and phone etiquette.
• Ability to multitask across inventory, delivery dispatch, and customer requests.
• Reliable, punctual, and able to work with minimal supervision.

Responsibilities

• Inventory management: receive, inspect, and verify shipments; maintain records.
• Dispatch delivery orders and coordinate routes for drivers.
• Respond to customer inquiries with professionalism and accuracy.
• Support online order processing and POS-related tasks.
• Maintain clean, secure, and organized work environment.
• Identify and report discrepancies and stock shortages.

Skills

Inventory management

Communication skills

Organizational skills

Teamwork

Independent worker

Detail-oriented

Tools

POS systems

Inventory software

Dutchie POS

Job description

Schedule: 40 hours per week | Evening, Night & Weekend Availability Required

Starting Pay: $20.00 per hour (First 3 Months)

About RNR Dispensary

We are looking for a reliable, detail-oriented, and self-motivated Inventory Specialist to join our growing team.

The ideal candidate has previous inventory experience, strong organizational and communication skills, and the ability to work independently while supporting a fast-paced retail environment.

**Evening/night shift and weekend availability is required.

Key Responsibilities

Inventory Management

• Receive, inspect, and verify incoming inventory shipments, ensuring accuracy of quantities, products, and documentation.
• Maintain accurate inventory records using our POS and inventory management systems.
• Conduct regular inventory counts, audits, and reconciliations.
• Identify and report inventory discrepancies, damaged products, and stock shortages.
• Organize and maintain inventory storage areas to ensure efficiency and accuracy.
• Prepare, label, and transfer products to the sales floor as needed.
• Monitor stock levels and communicate replenishment needs to management.
• Follow all New York State cannabis regulations and company inventory procedures.

Delivery Operations & Dispatch

• Monitor daily delivery operations to ensure orders are processed and delivered accurately and on time.
• Dispatch delivery orders and coordinate efficient delivery routes for drivers.
• Assign orders to available drivers and monitor delivery progress.
• Communicate with delivery drivers regarding routes, order updates, delays, and customer requests.
• Track delivery status and proactively address delays or operational issues.
• Coordinate with the sales and inventory teams to ensure delivery orders are properly prepared and ready for dispatch.

Customer Service & Phone Support

• Answer incoming customer phone calls professionally and promptly.
• Assist customers with product inquiries, order placement, order status, delivery updates, and general questions.
• Handle customer requests, concerns, and complaints with patience and professionalism.
• Communicate accurate information regarding product availability, store policies, pickup orders, and delivery services.
• Resolve routine customer service issues independently and elevate complex situations to management when necessary.
• Maintain a positive customer experience through clear communication and effective problem-solving.

General Operations

• Assist with online order processing, fulfillment, and POS-related issues.
• Maintain a clean, secure, and organized working environment.
• Collaborate with sales, delivery, and management teams to support daily operations.
• Take initiative to identify problems, improve workflows, and assist coworkers when needed.
• Complete assigned tasks accurately and efficiently with minimal supervision.

Qualifications & Requirements

Required:

• Minimum 1 year of inventory-related work experience.
• Availability to work evenings, late nights, weekends, and holidays as scheduled.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills, including professional phone etiquette.
• Ability to multitask and manage inventory, delivery dispatch, and customer requests simultaneously.
• Reliable, punctual, and committed to maintaining a consistent work schedule.
• Ability to work independently with minimal supervision.
• Basic computer skills and willingness to learn POS and inventory management systems.
• Strong problem-solving skills and ability to remain calm under pressure.
• Ability to work effectively as part of a team.
• Must meet applicable New York State cannabis employment requirements.

Preferred:

• Previous experience working in a cannabis dispensary or cannabis-related business.
• Familiarity with cannabis products, inventory compliance, and seed-to-sale tracking.
• Experience with Dutchie POS or similar retail inventory systems.
• Experience with delivery dispatch, route coordination, or order fulfillment.
• Previous retail customer service or phone support experience.

**Candidates with cannabis industry experience will receive priority consideration.

What We're Looking For

Beyond inventory experience, we value attitude, reliability, and work ethic.

Our ideal team member is:

• Self-Motivated: Takes initiative, stays productive, and looks for tasks without constantly needing direction.
• Team-Oriented: Willing to help coworkers and support other departments when needed.
• Punctual & Dependable: Arrives on time, follows assigned schedules, and takes attendance seriously.
• Patient & Detail-Oriented: Understands that inventory work requires accuracy, repetition, and careful attention to detail.
• Customer-Focused: Communicates professionally, listens carefully, and handles customer concerns with patience and respect.
• Responsible & Accountable: Takes ownership of assigned tasks, following procedures, and communicates mistakes or concerns promptly.
• Adaptable: Willing to learn new systems, handle changing priorities, and grow with the company.

Compensation & Performance Review

• Starting Pay: $20.00 per hour.
• Introductory Period: First 90 days of employment.
• Performance Review: After the first 90 days, compensation will be reviewed and may be adjusted based on individual performance, reliability, attendance, productivity, and overall contribution to the team.
• Any pay adjustment will be determined through a performance-based discussion and is not guaranteed.