Inventory Specialist

Walgreens; Grand Rapids (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Inventory Specialist to oversee inventory best practices and enhance customer experience. This role involves monitoring inventory processes, engaging with customers, and ensuring compliance with operational standards. The successful candidate will participate in training and development to maintain certifications while fostering a positive shopping environment. Join a team that values detail-oriented individuals who thrive in a fast-paced retail setting and are committed to delivering exceptional service.

Qualifications

• Six months of prior Walgreens experience or one year of retail experience.
• Fluent in English and flexible schedule required.

Responsibilities

• Monitor and train on inventory best practices for the store.
• Engage customers and resolve issues for a positive experience.
• Manage deliveries and verify pharmacy shipments.

Skills

Attention to detail

Multitasking

Operational problem-solving

Customer service

Education

High School Diploma or equivalent

Job description

Job Responsibilities

Responsible for executing, monitoring, and training on inventory best practices and standard operating procedures for the entire store, including front end and pharmacy. Supports pharmacy inventory activities such as receiving, counting, ordering, and returns. Ensures On-Shelf Availability and manages inventory processes, planogram validation, and accuracy.

Reviews and coordinates reports and system applications impacting inventory accuracy and pricing. Implements asset protection techniques, handles claims for overages, shortages, order errors, or damaged goods, including prescription drugs. In designated stores, manages opening and closing procedures, cash handling, and store readiness.

Customer Experience

Engages customers proactively, resolves issues, and models customer service best practices to ensure a positive shopping experience.

Operations

Executes warehouse and vendor inventory processes, manages deliveries, verifies pharmacy shipments, and completes inventory activities under pharmacist supervision. Supports pricing, ordering, and inventory compliance with laws. Assists in physical inventory preparations and maintains store cleanliness and system knowledge.

Training & Personal Development

Participates in training, completes e-learning modules, and maintains necessary certifications and licenses.

Communications

Acts as a liaison, coaching team members, communicating tasks, and reporting issues.

Qualifications

• Six months of prior Walgreens experience or one year of retail experience.
• Fluent in English (except in Puerto Rico).
• Flexible schedule including evenings and weekends.
• Positive performance review and no recent disciplinary actions (internal candidates).
• Attention to detail, multitasking, and operational problem-solving skills.