Central Station Alarm Dispatcher

Paycom - ATS; Des Plaines (IL); On-site; USD 20,000 - 29,000; Full time

Job summary

Emergency24, headquartered in the Chicago suburbs, seeks an Alarm Monitoring Dispatcher for 2nd shift in Des Plaines, IL. You will be the first point of contact during emergencies, confirming alarm validity and dispatching responders quickly and accurately.

This role involves handling high-call volumes, answering inquiries about alarm history, and coordinating with police, fire departments, and customers nationwide. Training is provided on-site and compens ated during the eight-week program.

Qualifications

• High school diploma or GED required.
• Must pass integrity/aptitude test and fingerprint background check.
• PERC Card preferred; training provided.

Responsibilities

• Respond to alarm activations and dispatch police, fire, or emergency personnel nationwide.
• Answer high volume of calls accurately following scripts and protocols.
• Monitor alarm and video systems using Emergency24’s technology.
• Maintain calm, professional demeanor during urgent situations.
• Support customers and team members with alarm management.
• Meet performance expectations for accuracy and call handling.

Skills

Verbal communication

Calm under pressure

Detail-oriented

Punctual

Coachable

Team player

Education

High School

Job description

Job Details

• Job Location: Des Plaines, IL 60018
• Position Type: Full Time
• Education Level: High School
• Salary Range: $18.00 - $18.00 Hourly
• Travel Percentage: None
• Job Shift: 2nd Shift

About Emergency24

Emergency24 has been a trusted leader in emergency response and professional monitoring services for over five decades. We are proud to be a family-owned and operated company headquartered in the Chicago suburbs. With a strong commitment to reliability, integrity, and service, we’ve earned the trust of clients and partners nationwide.

The Opportunity

Emergency24 is seeking an Alarm Monitoring Dispatcher Emergency Responses to serve as the first point of contact during emergencies. In this role, you’ll play a vital part in protecting lives and property by responding quickly and accurately to fire, burglary, panic, and medical alarms. Dispatchers are the heartbeat of our operation, ensuring that emergency responders get the information they need—fast.

In this role, you will respond to alarm activations by calling the premises to verify the validity of alarms. You will answer continuous calls from customers and clients regarding alarm activations, and you are responsible for answering questions from end users, alarm techs, and business owners, and dispatching alarms to Police and Fire departments throughout the region and country. You strive to provide one-call resolutions for callers and answer questions regarding alarm history and events.

Key Responsibilities

• Respond to alarm activations and dispatch police, fire, or emergency personnel nationwide.
• Handle a high volume of inbound and outbound calls while following established scripts and protocols precisely.
• Monitor alarm and video systems using Emergency24’s advanced technology.
• Maintain a calm, professional demeanor while managing urgent, high-stakes situations.
• Support customers, subscribers, and team members with alarm management.
• Meet performance expectations for accuracy, timeliness, and call handling.

Preferred Background

• No previous dispatch experience required—we provide paid in-house training (approximately 8 weeks).
• Previous experience in customer service, call centers, or roles requiring strict adherence to scripts/processes is highly preferred.

About our 8 Week Training Program:

• We offer PAID training for approximately 8 weeks.
• During the first 30 days, you must be able to train on-site during the day: 9:00am - 5:30pm, Monday through Friday.

Qualities & Skills for Success:

• Clear, professional verbal communication skills—able to speak calmly, confidently, and precisely.
• Detail-oriented and accurate—accuracy is critical in emergencies.
• Dependable and punctual—excellent attendance and adherence to schedules.
• Coachable and growth-oriented—takes feedback and applies it quickly.
• Calm under pressure—can stay composed and focused during emergencies.
• Professional, friendly, and able to work with a variety of people and personalities.

Certifications & Requirements:

• Minimum 18 years of age; High school diploma or GED required.
• Must pass integrity/aptitude test, fingerprint background check (Illinois Dept. of Professional Financial Regulation), and sign a confidentiality agreement.
• PERC Card preferred (training provided if not held).

Work Environment

This position is based at our Des Plaines, IL headquarters and requires in-person presence to support 24/7 monitoring operations. Shifts include nights, weekends, and holidays, with opportunities for overtime.