Customer Care Dispatcher with Inventory & Troubleshooting Focus

Quinlan Alarm Systems Inc; Mokena (IL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Flexible schedule

Job summary

Quinlan Alarm Systems Inc in Illinois is seeking a Customer Care Dispatcher to support operations with a focus on inventory management and customer troubleshooting, and to assist with dispatching service technicians.

The ideal candidate is detail-oriented, tech-savvy, and enjoys solving problems while helping customers; strong communication and organization are essential for coordinating fieldwork and maintaining equipment availability.

Qualifications

• Experience in customer service
• Inventory management experience
• Dispatching experience preferred (security/alarm industry a plus)
• Strong computer skills and ability to learn new software
• Excellent problem-solving and organizational abilities
• Clear communication and attention to detail

Responsibilities

• Manage and track inventory, ensuring accuracy and availability of equipment
• Assist customers with troubleshooting security systems and resolving issues efficiently
• Answer incoming calls and provide professional, friendly support
• Document service requests and updates using company software
• Schedule and dispatch service technicians as needed
• Communicate clearly with technicians to support successful service visits

Job description

Benefits:

• 401(k) matching


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Vision insurance


• Flexible schedule

We’re looking for a Customer Care Dispatcher to play a key role in supporting our operations, with a primary focus on inventory management and customer troubleshooting, and a secondary role in dispatching service technicians. If you’re detail-oriented, tech-savvy, and enjoy solving problems while helping customers, we’d love to meet you.

What You’ll Do

• Manage and track inventory, ensuring accuracy and availability of equipment


• Assist customers with troubleshooting security systems and resolving issues efficiently


• Answer incoming calls and provide professional, friendly support


• Document service requests and updates using company software


• Schedule and dispatch service technicians as needed


• Communicate clearly with technicians to support successful service visits

What We’re Looking For

• Experience in customer service, inventory management, or dispatching (security/alarm industry a plus)


• Strong computer skills and ability to quickly learn new software systems


• Excellent problem-solving and organizational abilities


• Clear communication skills and attention to detail


• A customer-first mindset with patience and professionalism

Why Join Us?

You’ll be part of a growing security company that values teamwork, accountability, and customer care. In this role, your work directly supports both our customers and field operations—helping protect what matters most.