Inventory Management Specialist (Customer Support Spec)

DLA Careers; Kinston (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

DLA Careers in North Carolina seeks a customer service specialist to serve as the primary point of contact for industrial customers on DLA and non-DLA items, ensuring timely access to product, accounts, and orders.

The role involves monitoring backorder reports, resolving issues that prevent on-time delivery, coordinating sales order releases, applying expedite policies, and tracking stock transfers to keep supply chains moving smoothly.

Responsibilities

• Provides a single face to industrial customers on issues involving both DLA and non-DLA items, ensuring timely processing of orders.
• Monitors backorder status reports and resolves, or assists in resolving, actions not meeting customer requirements.
• Investigates, coordinates, and releases Sales Orders that inhibit flow through automated systems.
• Applies DLA expedite policy and other operating procedures to expedite actions within supply chains.
• Coordinates the research and tracking of Stock Transfer Orders (STOs)

Job description

Summary

See below for important information regarding this job.

Summary

See below for important information regarding this job.

Duties

Help

• Provides a single face to the industrial customer on a wide range of issues involving both DLA and non-DLA managed items and ensure the timely processing of customer orders and customer access to product, account and order information.
• Monitors backorder status reports and personally resolve, or help resolve, problem actions not meeting customer requirements
• Investigates, coordinates, and releases Sales Orders that inhibit flow through automated systems.
• Applies DLA expedite policy and other operating procedures to expedite the actions within supply chains.
• Coordinates the research and tracking of Stock Transfer Orders (STOs)/