Inventory Control & Process Improvement Lead

Blue Nile; New York (NY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Paid Time Off

Competitive Employee Discount

Medical, Dental, Vision and Prescrip

401(k) Retirement Plan with Company M

Flexible Spending Account | Health S

Tuition ReimbursementParental Leave

Life Insurance

Job summary

Blue Nile is seeking a Manager of Inventory Control & Process Improvement to lead the end-to-end health of inventory across departments. You will own cycle counts, implement scalable controls, and drive improvements in legacy, returns, and repairs while partnering with Merchandising, Planning, Finance, and Technology.

The role requires 6–8 years in inventory management with 3+ years of people leadership, advanced Excel skills, and ERP system experience (Fantasy or SAP).

Qualifications

• 6–8 years of experience in inventory management, inventory control, supply chain, or operations, ideally within the jewelry or luxury industry.
• 3+ years of people leadership experience, managing a team and leading cross-functional projects.
• Proven experience leading cycle counts and physical inventories, reconciling variances, and implementing inventory controls for high-value inventory.
• Hands-on Super User or business-owner experience with an ERP or inventory system (Fantasy, SAP, or similar), including user administration, training, requirements gathering, and user acceptance testing.
• Experience managing returns, repairs, and quality-related inventory flows, and reducing aged or inactive inventory.
• Strong process orientation with a proven ability to design workflows, implement structure, and build scalability.
• Advanced Excel skills, including analyzing large datasets, building models, and translating data into actionable insights.
• Excellent communication and training skills, with the ability to present to and influence senior leadership.

Responsibilities

• Plan, coordinate, and oversee cycle counts and physical inventory counts for all departments; set count schedules and procedures, investigate and reconcile variances, and drive root-cause corrective actions to improve on-hand accuracy.
• Lead the design, documentation, and continuous improvement of inventory workflows across product intake, processing, movement, and reconciliation, with standardized SOPs and clear ownership at each step.
• Identify and close inventory-control gaps across the end-to-end product lifecycle, particularly where inventory falls outside standard workflows; design scalable controls, approval rules, and ownership models that prevent recurrence.
• Serve as the point of contact for other functions on inventory movements (transfers, adjustments, and reclassifications), ensuring every movement is properly authorized, transacted, and reconciled.
• Maintain audit readiness by ensuring inventory records, adjustments, and supporting documentation meet internal control and financial audit requirements.
• Serve as the Fantasy Super User and primary business owner for inventory functionality, acting as the first point of escalation for users across the organization.
• Manage user profiles, roles, and access permissions, maintaining appropriate segregation of duties and periodically reviewing access.
• Train and onboard new users; build and maintain training materials, SOPs, and job aids so transactions are performed consistently and correctly.
• Lead the development of new functionality: gather and prioritize business requirements, partner with Technology to translate inventory-control needs into system enhancements and reporting, and own user acceptance testing, rollout, and adoption.
• Troubleshoot system and transaction issues; triage, resolve, or elevate to Technology, and track recurring issues to permanent fixes.
• Coordinate inventory movements for repairs and returns, ensuring every unit is tracked, its status is accurate in the system, and it moves back to sellable stock, to the vendor, or to final disposition without delay.
• Support Quality Control on inspection outcomes and disposition decisions (restock, repair, rework, return to vendor, or write-off).
• Lead the aged and inactive inventory reduction program and quantify financial impacts with FP&A.

Skills

Inventory management

Team leadership

Process improvement

Cycle counts

ERP systems

SQL

Power BI

Tools

Fantasy ERP

SAP

Power BI

Looker

Tableau

Job description

Blue Nile is seeking a Manager of Inventory Control & Process Improvement to lead the end-to-end health of inventory across departments. You will own cycle counts, implement scalable controls, and drive improvements in legacy, returns, and repairs while partnering with Merchandising, Planning, Finance, and Technology.

The role requires 6–8 years in inventory management with 3+ years of people leadership, advanced Excel skills, and ERP system experience (Fantasy or SAP).