Inventory Control/Inbounds/CSR

Vitality Staffing Solutions LLC.; Secaucus (NJ); On-site; USD 38,000 - 60,000; Full time

Job summary

Vitality Staffing Solutions LLC in Secaucus, NJ is seeking an Inventory Control / Customer Service Representative who can multitask in a fast-paced environment, communicate clearly with customers, drivers, vendors, and warehouse staff, and maintain accurate inventory records.

You will handle inbounds processing, resolve order issues, perform data entry, generate reports, and support documentation tasks while collaborating with warehouse teams and ensuring timely responses to inquiries.

Qualifications

• College degree preferable.
• Experience in customer service and inventory control is valued.
• Strong data entry and record-keeping accuracy required.

Responsibilities

• Handle heavy phone calls and emails from customers.
• Address and resolve order issues and keep customers informed.
• Process inbounds and related paperwork efficiently.
• Maintain accurate inventory records and perform adjustments as needed.
• Coordinate with warehouse managers and staff for recounts and information.
• Input data into internal systems and generate relevant reports.

Skills

Customer communication

Order issue resolution

Processing inbounds

Inventory control

Data entry

Documentation

Problem solving

Team player

Independent worker

Fast-paced environment

Bilingual (English/Spanish)

Reliable transportation

Education

College degree preferable

Tools

MS Excel

MS Word

MS Outlook

Copilot

Job description

We are seeking a highly motivated Inventory Control / Customer Service Representative to join our team. This role requires strong multitasking skills, the ability to work in a fast-paced environment, and excellent communication abilities. This person will be responsible for assisting customers, processing inbounds and ensuring that inventory records are accurate at all times.

Key responsibilities would include but won’t be limited to:

• Customer Communication: Handle heavy phone calls and emails, responding promptly and assertively to all customer inquiries.
• Order Issue Resolution: Address and resolve any issues related to orders and keep our customers informed.
• Processing Inbounds: Handle efficiently the inbounds processing and all the related paperwork.
• Inventory Control: Ensure that all inventory records are accurate at all times. Handle recordkeeping, keep track, maintain, monitor, identify discrepancies by using a computerized inventory control system and making the required adjustments as needed.
• Communication and Interaction with Warehouse Management and Warehouse Staff: Effective communication and interaction with our Warehouse Managers and staff to coordinate recounts as needed or request any essential information needed for an efficient response to our customers’ inquiries.
• Data Entry & Documentation: Maintain accurate records, input data into our internal systems, spreadsheets, and handle any other clerical tasks assigned by the manager (running reports, spreadsheets, pick documents, inbounds receipts, filing, scanning, copying).

Required Skills & Qualifications:

• Education: College Degree Preferable
• Customer Service Experience: Strong ability to interact and communicate professionally with customers, drivers, vendors, and warehouse management.
• Inventory Control & Logistics Experience: Warehousing-Logistics inventory control experience would be preferred but not required. Training will be provided.
• Attention to Detail and Data Entry Experience: Strong organizational skills with high accuracy in data entry and record-keeping.
• Problem-Solving Skills: Must have strong problem-solving skills, and must have the ability to deal with numbers, mathematical conversions, product codes.
• Computer Skills: Proficient in MS Excel, MS Word, MS Outlook, Copilot. Comfortable handling heavy emails and learning all our internal systems software’s.
• Team Player & Independent Worker: Able to collaborate in a team environment but also work independently when needed.
• Fast-Paced Environment: Comfortable managing multiple priorities under time constraints.
• Bilingual (Preferred but Not Required): Must speak, write, and read English. Spanish-speaking ability is a plus.
• Reliable Transportation: Must have own transportation for commuting purposes.