Interviewers, Except Eligibility and Loan

Course Advisor; United States; On-site; USD 22,700 - 50,560; Full time

Job summary

Course Advisor is looking for an Interviewer to conduct interviews via telephone and assist individuals in completing forms. The role requires excellent active listening and communication skills. The candidate will work across various environments including education and healthcare, utilizing tools like Microsoft Office and EHR software. The average salary range is between $22,700 and $50,560 per year. This position offers a chance to impact people's lives positively while performing essential administrative tasks.

Responsibilities

• Review data obtained from interview for completeness and accuracy.
• Explain survey objectives and procedures to interviewees.
• Assist individuals in filling out applications or questionnaires.
• Perform patient services, such as answering the telephone.
• Identify and resolve inconsistencies in interviewees’ responses.
• Meet with supervisor daily to submit completed assignments.

Skills

Active Listening

Speaking

Reading Comprehension

Service Orientation

Social Perceptiveness

Critical Thinking

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Microsoft PowerPoint

Microsoft Outlook

Web browser software

Data entry software

Microsoft Dynamics

FileMaker Pro

Oracle PeopleSoft

MEDITECH software

Medical procedure coding software

SAP Business Objects

Medical condition coding software

Statistical software

Electronic health record (EHR) software

Jenzabar EX

Job description

About the Role

Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing forms. May sort, classify, and file forms.

Responsibilities

• Review data obtained from interview for completeness and accuracy.
• Explain survey objectives and procedures to interviewees and interpret survey questions to aid comprehension.
• Assist individuals in filling out applications or questionnaires.
• Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
• Identify and resolve inconsistencies in interviewees’ responses by appropriate questioning or explanation.
• Meet with supervisor daily to submit completed assignments and discuss progress.

Required Skills

• Active Listening: Giving full attention to what others are saying and asking questions as appropriate.
• Speaking: Conveying information effectively to others.
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
• Service Orientation: Actively looking for ways to help people.
• Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
• Critical Thinking: Using logic and reasoning to identify strengths and weaknesses of alternative solutions and approaches to problems.

Tools & Technology

• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Microsoft PowerPoint
• Microsoft Outlook
• Web browser software
• Data entry software
• Microsoft Dynamics
• FileMaker Pro
• Oracle PeopleSoft
• MEDITECH software
• Medical procedure coding software
• SAP Business Objects
• Medical condition coding software
• Statistical software
• Electronic health record (EHR) software
• Jenzabar EX

Salary

The average yearly salary for an Interviewer ranges between $22,700 and $50,560.

Work Environments

Interviewers work in various industries, including education, health services, government, and private sector organizations.