Office Support Assistant II – Part-time

The Chronicle Of Higher Education, Inc.; Columbia Township (MO); On-site; USD 20,664 - 22,262; Part time

Benefits offered by this job

Participation in Tax-Deferred Annuity Plan (403b)

Job summary

The Chronicle Of Higher Education, Inc. is seeking an OFFICE SUPPORT ASSISTANT I in Columbia Township, Missouri. This position primarily involves conducting telephone interviews for various health-related projects. Candidates are expected to work approximately 28 hours per week across flexible shifts, including evenings and weekends.

Minimum qualifications include a high school diploma and at least one year of relevant experience. The anticipated hiring salary ranges from $15.00 to $16.16 per hour. This position does not offer university benefits.

Qualifications

• At least 1 year of relevant experience is required.

Responsibilities

• Conduct telephone interviewing activities.
• Provide supervision and training support for new interviewers.
• Assist in pre-testing new questionnaires.

Education

High school diploma or equivalent

Job description

Hiring Department

Department of Biomedical Informatics, Biostatistics and Medical Epidemiology

Job Description

The primary responsibility of this position is to conduct telephone interviewing activities. A secondary activity may be to provide supervision and training support for new telephone interviewers. The position provides dual functionality, based on the complex and varied operational needs of the Center for Medical Epidemiology and Population Health (CMEPH). The center is open seven days a week. Telephone interviewing activities are conducted in four‑hour shifts, typically: 9 a.m. – 1 p.m., 1 – 5 p.m., and 5 – 9 p.m., Monday – Friday; 10 a.m. – 2 p.m. and 2 – 6 p.m. Saturday; noon – 4 p.m. and 4 – 8 p.m. Sunday. Callers are expected to work at least five 4‑hour shifts, including some night and weekend shifts, per week and may work up to seven shifts per week. This is not a remote work position. Job duties must be performed onsite.

An employee in this position will, in general, apply computer and communication skills to perform routine activities for the job and may be required to learn additional skills as the position evolves.

Typical Tasks

• Contact individuals by phone (cell or landline) to conduct interviews using computer‑assisted telephone interviewing (CATI) software for a variety of health‑related or other projects.
• Follow standard data collection protocols during the interviewing process, including reading scripts verbatim and asking every question that appears on your computer screen.
• Routinely use effective tactics to convert possible refusals to completed interviews.
• Maintain professional behavior while interviewing people from all walks of life, regardless of age, race/ethnicity, gender identity, etc., and interacting with other HBRRC staff.
• Carefully follow the rules of conducting an unbiased interview, making sure no personal opinions are shared with prospective respondents during the interviewing process.
• Accurately document the outcome of every telephone attempt so that accurate operational statistics (e.g., number of completed interviews, refusals, and callbacks) can be calculated.
• Assist in pre‑testing new questionnaires and provide feedback for fine‑tuning the design of new studies.
• Participate in other types of survey activity (e.g., mailed questionnaires, Internet‑based surveys) as needed.
• If requested, participate in training new interviewers.
• Serve as a backup for front desk coverage as needed or requested.
• Perform other tasks related to public health surveillance or research as needed.

Shift

Callers are expected to work at least three 4‑hour shifts, including some night and weekend shifts with a maximum of 28 hrs. a week.

Minimum Qualifications

High school diploma or equivalent and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary.

Anticipated Hiring Range

Salary Range: $15.00 – $16.16 hourly
Grade: GGS – 003
University Title: OFFICE SUPPORT ASSISTANT I
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Materials

In addition to the Online Application, please provide Resume.

Benefit Eligibility

This position is not eligible for University benefits. Individuals in non‑benefit eligible positions may choose to participate in the Tax‑Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

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