Interventional Radiology Scheduler – Patient Care & Scheduling

Prostate Centers USA; Monroe (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

New Jersey Urology is seeking a patient scheduling coordinator for its Monroe Township and Voorhees Township offices. This full-time role supports the IR Centers operation and serves as the first point of contact for patients.

Responsibilities include greeting callers, updating demographics, managing appointments, and using EMR to align clinician availability with patient needs. English required; bilingual applicants preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of medical scheduling experience.
• English required; bilingual preferred.
• Experience in a private practice scheduling environment is a plus.

Responsibilities

• Greet callers warmly and provide courteous service.
• Serve as the first point of contact for patients at the practice.
• Handle calls with sound judgment for sensitive medical information.
• Answer calls within three to four rings.
• Accurately schedule patients by updating demographics and insurance data.
• Confirm, cancel, reschedule and update appointments as requested.
• Use EMR to match clinician availability with patient needs.
• Able to schedule appointments per clinic guidelines and specs.
• Maintain scheduling systems so patient records stay accurate.
• Communicate with physicians/staff about scheduling issues; consult manager for system problems.
• Coordinate with other medical offices, share records as requested.
• Address patient concerns efficiently and professionally.
• Apply customer service principles to keep patients calm and satisfied.
• Perform other clerical duties as assigned.

Skills

Organization & time management

Patient communication

Multitasking

Problem solving

Teamwork & adaptability

Computer & EMR proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR systems

Job description

New Jersey Urology is seeking a patient scheduling coordinator for its Monroe Township and Voorhees Township offices. This full-time role supports the IR Centers operation and serves as the first point of contact for patients.

Responsibilities include greeting callers, updating demographics, managing appointments, and using EMR to align clinician availability with patient needs. English required; bilingual applicants preferred.