Interterritorial Services Coordinator

Copiers Northwest Inc; Seattle (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

Copiers Northwest is seeking an ITT Coordinator in Seattle to support copier and printer orders. You will act as a key liaison between dealers, sales, order processing, and internal departments to ensure timely communication and issue resolution.

Responsibilities include reviewing service agreements, maintaining records, and coordinating with multiple teams to keep ITT Ship In and Ship Out orders on track. Prior experience in order coordination or logistics is beneficial.

Qualifications

• High school diploma or equivalent required. Preferred 2+ year degree/coursework related to business administration, operations or logistics.
• Experience in order coordination, customer service, logistics, operations, or administrative support.
• Proficiency with Microsoft Office 365 applications, including Outlook, Teams, Word, Excel and SharePoint
• Ability to learn internal ERP & CRM systems quickly.

Responsibilities

• Review, validate, and approve ITT Ship In service agreements submitted by dealers.
• Verify serviceability, equipment configuration, pricing accuracy, and compliance with internal standards and contract requirements.
• Maintain accurate records in internal systems, including dealer contact information, contract types, and pricing
• Identify servicing dealers for ITT Ship Out orders, negotiate pricing and create service agreements
• Ensure service agreements comply with internal standards, and contract costs do not exceed contract revenue
• Communicate dealer-provided information to internal depts and monitor order progress
• Respond to inquiries and provide updates for in-process orders
• Identify missing or incorrect information and resolve issues with dealers, sales, and order processing teams
• Other related projects and duties as assigned

Skills

Order coordination

Customer service

Logistics

Administrative support

MS Office 365

ERP systems

CRM systems

Attention to detail

Communication skills

Education

High school diploma

2+ year related degree

Tools

SharePoint

ERP systems

CRM systems

Microsoft Office 365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Copiers Northwest is a premier, nationally recognized provider of office technology products and services. CNW helps manage change, streamline workflow, and control document-related expenses by providing programs that go beyond copiers. As a locally owned independent company, CNW has the flexibility to customize acquisition and service programs, tailored to boost efficiency and meet the diverse needs of customers.

Position Summary

Order Processing handles administration and operations for copier and printer sales companywide. The Interterritorial (ITT) Coordinator is a unique position within the company that specializes in A) Support of Copiers Northwest clients with locations outside of Pacific NW service area (“Ship Outs”) and B) Support third-party partner dealers’ clients with locations within Copiers Northwest service area (“Ship Ins”). This role serves as a key liaison between dealers, sales, order processing, and internal departments to support timely communication, resolve issues, and maintain smooth execution of ITT Ship In and ITT Ship Out orders.

Key Responsibilities

• Review, validate, and approve ITT Ship In service agreements submitted by dealers.
• Verify serviceability, equipment configuration, pricing accuracy, and compliance with internal standards and contract requirements.
• Order Support and Data Management
  • Maintain accurate records in internal systems, including dealer contact information, contract types, and pricing
  • Identify servicing dealers for ITT Ship Out orders, negotiate pricing and create service agreements
  • Ensure service agreements comply with internal standards, and contract costs do not exceed contract revenue
• Manage High Volume of Email Communication
  • Communicate dealer-provided information to internal depts
  • Monitor order progress, respond to inquiries and provide updates for in-process orders
  • Identify missing, unclear, or incorrect information and work directly with dealers, sales, and order processing teams to resolve issues
• Other related projects and duties as assigned

Required Qualifications

• High school diploma or equivalent required. Preferred 2+ year degree/coursework related to business administration, operations or logistics.
• Experience in order coordination, customer service, logistics, operations, or administrative support.
• Proficiency with Microsoft Office 365 applications, including Outlook, Teams, Word, Excel and SharePoint
• Ability to learn internal ERP & CRM systems quickly.

Core Competencies

• Cross-functional coordination
• Issue resolution and escalation
• Strong attention to detail
• Autonomous, self-motivated and proactive
• Excellent written and verbal communication skills.
• Adaptable with the ability to manage multiple priorities in a fast-paced environment.
• Ability to manage ambiguity with creative problem-solving
• Strong follow-up, time management and organizational skills.

Benefits Package:

• 401K with employer match
• Paid vacation + flexible PTO
• Paid time off on company-recognized holidays
• Complimentary life insurance policy
• Employee Assistance program
• FSA & HSA available

Copiers Northwest (CNW) is committed to maintaining a diverse and inclusive workplace. CNW is an equal opportunity employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CNW job opportunities. CNW participates in E-Verify. CNW will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.