Interterritorial Services Coordinator

ADP, Inc.; Seattle (WA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401K with employer match

Paid vacation + flexible PTO

Paid time off on holidays

Life insurance policy

Employee Assistance program

FSA & HSA available

Job summary

Copiers Northwest (CNW) is seeking an ITT (Interterritorial) Coordinator to support copier and printer orders across partners and dealers. You will verify serviceability, configure equipment, and ensure pricing accuracy while aligning with internal standards and contracts.

In this fast-paced role you will manage dealer information in ERP/CRM systems, maintain contract records, and respond to inquiries via email, helping to keep Ship In and Ship Out processes on schedule.

Qualifications

• High school diploma or equivalent; 2+ year degree preferred in business, operations or logistics.
• Experience in order coordination, customer service, logistics, operations, or administrative support.
• Proficient with Microsoft Office 365 applications (Outlook, Teams, Word, Excel, SharePoint).
• Ability to quickly learn internal ERP & CRM systems.

Responsibilities

• Review, validate, and approve ITT Ship In service agreements submitted by dealers.
• Verify serviceability, equipment configuration, pricing accuracy, and contract compliance with internal standards.
• Maintain accurate records in internal systems, including dealer contact information, contract types and pricing; identify servicing dealers for ITT Ship Out orders and negotiate pricing.
• Manage high-volume email communication: relay dealer information, monitor progress, respond to inquiries, and resolve issues.
• Other related projects and duties as assigned.

Skills

Order coordination

Customer service

Logistics

Administrative support

MS Office 365

ERP/CRM learning

Education

High school diploma

2+ year degree in business/ops/logistics

Tools

Microsoft Office 365

ERP systems

CRM systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Copiers Northwest is a premier, nationally recognized provider of office technology products and services. CNW helps manage change, streamline workflow, and control document-related expenses by providing programs that go beyond copiers. As a locally owned independent company, CNW has the flexibility to customize acquisition and service programs, tailored to boost efficiency and meet the diverse needs of customers.

Position Summary

Order Processing handles administration and operations for copier and printer sales companywide. The Interterritorial (ITT) Coordinator is a unique position within the company that specializes in A) Support of Copiers Northwest clients with locations outside of Pacific NW service area (“Ship Outs”) and B) Support third-party partner dealers’ clients with locations within Copiers Northwest service area (“Ship Ins”). This role serves as a key liaison between dealers, sales, order processing, and internal departments to support timely communication, resolve issues, and maintain smooth execution of ITT Ship In and ITT Ship Out orders.

Key Responsibilities

• Review, validate, and approve ITT Ship In service agreements submitted by dealers.
• Verify serviceability, equipment configuration, pricing accuracy, and compliance with internal standards and contract requirements.
• Order Support and Data Management
  • Maintain accurate records in internal systems, including dealer contact information, contract types, and pricing
  • Identify servicing dealers for ITT Ship Out orders, negotiate pricing and create service agreements
  • Ensure service agreements comply with internal standards, and contract costs do not exceed contract revenue
• Manage High Volume of Email Communication
  • Communicate dealer-provided information to internal depts
  • Monitor order progress, respond to inquiries and provide updates for in-process orders
  • Identify missing, unclear, or incorrect information and work directly with dealers, sales, and order processing teams to resolve issues
• Other related projects and duties as assigned

Required Qualifications

• High school diploma or equivalent required. Preferred 2+ year degree/coursework related to business administration, operations or logistics.
• Experience in order coordination, customer service, logistics, operations, or administrative support.
• Proficiency with Microsoft Office 365 applications, including Outlook, Teams, Word, Excel and SharePoint
• Ability to learn internal ERP & CRM systems quickly.

Core Competencies

• Cross-functional coordination
• Issue resolution and escalation
• Strong attention to detail
• Autonomous, self-motivated and proactive
• Excellent written and verbal communication skills.
• Adaptable with the ability to manage multiple priorities in a fast-paced environment.
• Ability to manage ambiguity with creative problem-solving
• Strong follow-up, time management and organizational skills.

Benefits Package:

• 401K with employer match
• Paid vacation + flexible PTO
• Paid time off on company-recognized holidays
• Complimentary life insurance policy
• Employee Assistance program
• FSA & HSA available

Copiers Northwest (CNW) is committed to maintaining a diverse and inclusive workplace. CNW is an equal opportunity employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CNW job opportunities. CNW participates in E-Verify. CNW will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.